AfterShip Tracking vs CWILL Post-Purchase
AfterShip Tracking
aftership.com
CWILL Post-Purchase
cwill.comSide by side
| Figure | AfterShip Tracking | CWILL Post-Purchase |
|---|---|---|
| Price from | $29/mo | $11/mo |
| Free plan | Yes | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | — |
| Android | Yes | — |
| API | Yes | Yes |
| Plans published | 5 | 4 |
| Spec score · Order Tracking Software | 9.4 (#2) | 8.2 (#5) |
| Integrations | Official integration listings include Shopify, Salesforce Commerce Cloud, Magento 2, BigCommerce, Amazon Seller Central, Klaviyo, Attentive, Gorgias, Yotpo, and ShipBob. | The Professional order-tracking plan lists integrations with Klaviyo, PayPal, and Gorgias, plus developer APIs and webhooks. |
| Purpose | AfterShip Tracking provides proactive shipment tracking intended to reduce WISMO tickets and optimize delivery performance. | CWILL Post-Purchase combines order tracking, returns and exchanges, and shipping protection to help brands improve the post-checkout experience. |
| Support | GetApp reports 4.9 out of 5 for customer support and recurring praise for prompt, knowledgeable help through chat, calls, and screen sharing. | The Enterprise Order Tracking plan includes a dedicated onboarding manager, customer success manager, and dedicated priority support. |
Plans
AfterShip Tracking
- FreeFree
- FreeFree
- Essentials$29 a month
- Premium$59 a month
- EnterprisePriced on request
CWILL Post-Purchase
- Order Tracking Essential$11 a month
- Order Tracking Professional$59 a month
- Order Tracking Enterprise$479 a month
- Order Tracking FreePrice not published
In their own words
AfterShip Tracking
AfterShip Tracking gives businesses tools to track orders and shipments, review delivery performance, and monitor exceptions and delivery metrics. The service connects to more than 2,000 carriers through one integration. Tracking updates are available through webhooks, with API updates described as arriving in around 60 minutes or less. Essentials includes email and SMS alerts for shipment milestones and estimated-delivery-date changes. All listed tiers provide a branded tracking page; Premium and Enterprise add custom layouts, styles, and domains, as well as AI-powered estimated delivery dates and product recommendations on tracking pages. Integrations include Shopify, Salesforce Commerce Cloud, Magento 2, Klaviyo, Gorgias, BigCommerce, eBay, Amazon Seller Central, NetSuite, and WooCommerce. The service is available on Android, iOS, and web, with an API platform option. Essentials costs $29 a month, and Premium costs $59 a month; both list 6,000 shipments per year. Enterprise pricing is custom and not listed.
CWILL Post-Purchase
CWILL Post-Purchase combines order tracking, returns and exchanges, and shipping protection for brands handling the experience after checkout. Branded tracking pages show real-time updates and can include product recommendations and review requests; the free tracking tier lists access to more than 1,600 carriers. Customers can use a self-service returns portal and choose an exchange or store credit before a refund. Merchants can offer optional shipping protection at checkout, and CWILL says claims can be resolved within 48 hours. The Order Tracking Professional plan lists Klaviyo, PayPal, and Gorgias integrations, plus developer APIs and webhooks. CWILL describes the product as built for Shopify and direct-to-consumer brands. It is available on web and through API access. Order Tracking Essential costs $11 a month for 200 credits, Professional costs $59 a month for 2,000 credits, and Enterprise costs $479 a month for 25,000 credits. The free Order Tracking plan has 20 monthly credits and becomes unavailable when they are exceeded.