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AfterShip Tracking

aftership.com

From $29/mo Free plan WebiOSAndroidAPI
Visit aftership.com
Spec score 9.3 #2 of 32 in Shipping Software

What it is

AfterShip Tracking gives businesses tools to track orders and shipments, review delivery performance, and monitor exceptions and delivery metrics. The service connects to more than 2,000 carriers through one integration. Tracking updates are available through webhooks, with API updates described as arriving in around 60 minutes or less. Essentials includes email and SMS alerts for shipment milestones and estimated-delivery-date changes. All listed tiers provide a branded tracking page; Premium and Enterprise add custom layouts, styles, and domains, as well as AI-powered estimated delivery dates and product recommendations on tracking pages. Integrations include Shopify, Salesforce Commerce Cloud, Magento 2, Klaviyo, Gorgias, BigCommerce, eBay, Amazon Seller Central, NetSuite, and WooCommerce. The service is available on Android, iOS, and web, with an API platform option. Essentials costs $29 a month, and Premium costs $59 a month; both list 6,000 shipments per year. Enterprise pricing is custom and not listed.

Spec sheet

What it does
AfterShip Tracking centralizes shipment tracking across carriers and sales channels for e-commerce businesses.Read 19 Oct 2026 · crunchbase.com
Purpose
AfterShip Tracking provides proactive shipment tracking intended to reduce WISMO tickets and optimize delivery performance.Read 9 Oct 2026 · aftership.com
Integrations
Official integration listings include Shopify, Salesforce Commerce Cloud, Magento 2, BigCommerce, Amazon Seller Central, Klaviyo, Attentive, Gorgias, Yotpo, and ShipBob.Read 19 Oct 2026 · aftership.com
Security
AfterShip states GDPR compliance, SOC 2 Type II audited controls, CIS Benchmarks alignment, and ISO 27001 certification.Read 19 Oct 2026 · aftership.com
Support
GetApp reports 4.9 out of 5 for customer support and recurring praise for prompt, knowledgeable help through chat, calls, and screen sharing.Read 19 Oct 2026 · getapp.com
Founded
2012Read 28 Sep 2026 · aftership.com
AI features
Premium and Enterprise include AI-powered estimated delivery dates and product recommendations on tracking pages.Read 9 Oct 2026 · aftership.com
AI standardization
AfterShip says historical-data models standardize shipment statuses and improve tracking-data accuracy.Read 19 Oct 2026 · aftership.com
Analytics
Reporting covers shipment volume, processing and transit times, exceptions, on-time rates, tracking-page visits, click-through rates, and reviews.Read 19 Oct 2026 · aftership.com
API limit
The pricing comparison lists a 10 requests-per-second API rate limit for Premium and a custom limit for Enterprise.Read 9 Oct 2026 · aftership.com
Branded pages
Merchants can publish tracking pages using their branding, custom domains, layouts, CSS, tracking clips, and custom shipment statuses depending on plan.Read 19 Oct 2026 · aftership.com
Carrier coverage
The tracking product advertises access to data from more than 2,000 global carriers and up to 50 new carriers monthly.Read 19 Oct 2026 · aftership.com
Carrier detection
Its AI checks tracking numbers to identify the correct carrier and correct mismatches.Read 19 Oct 2026 · aftership.com
Company size
LinkedIn lists AfterShip as privately held, founded in 2012, headquartered in Toronto, with 201–500 employees.Read 19 Oct 2026 · linkedin.com
Customer notifications
Essentials includes email and SMS notifications for shipment milestones and estimated delivery date changes.Read 9 Oct 2026 · aftership.com
Data protection
The Trust Centre lists TLS 1.2 encryption in transit and AES-256 encryption at rest, and says services are hosted on AWS and Google Cloud in the United States.Read 9 Oct 2026 · aftership.com
Documentation depth
AfterShip publishes API quickstarts, object and status references, webhook specifications, changelogs, and separate Tracking, Commerce, Shipping, Returns, Protection, Parser, Members, Address, Warranty, and Personalization APIs.Read 19 Oct 2026 · aftership.com
Estimated delivery dates
The product provides carrier-based delivery estimates on all listed plans and AI-modeled estimates on Premium and Enterprise.Read 19 Oct 2026 · aftership.com
Free trial
An AfterShip Tracking account setup article says new accounts receive a 14-day trial without a credit card.Read 9 Oct 2026 · support.aftership.com
Funding news
FreightWaves reported on April 23, 2021 that AfterShip raised a $66 million Series B led by Tiger Global, bringing reported total funding to $69 million.Read 19 Oct 2026 · freightwaves.com
Legal name
Crunchbase identifies the legal name as AfterShip Ltd. and lists Andrew Chan, Dante Tsang, and Teddy Chan among the founders.Read 19 Oct 2026 · crunchbase.com
Licence
The terms classify the software, site, API, documentation, and related tools as proprietary materials owned by AfterShip; source access, redistribution, reverse engineering, and sublicensing are restricted.Read 19 Oct 2026 · aftership.com
Limit: analytics
A G2 reviewer asked for a more robust analytics dashboard in the merchant portal.Read 19 Oct 2026 · g2.com
Limit: pricing complexity
GetApp reviewers report confusing add-ons and plan jumps, with some features restricted to higher tiers and total costs exceeding expectations for smaller businesses.Read 19 Oct 2026 · getapp.com
Limit: reliability and support complaints
Trustpilot reviews include complaints about inaccurate delivery notifications, stale tracking, difficulty reaching human support, and alleged unexpected charges.Read 19 Oct 2026 · trustpilot.com
Notifications
The service supports automated customer communications when shipment statuses or estimated delivery dates change, including email and SMS.Read 19 Oct 2026 · aftership.com
Order tracking
Users can filter and view orders and shipments in one portal, monitor delivery exceptions, and investigate delays.Read 19 Oct 2026 · aftership.com
Praise: shopper app
Apple and Google Play reviewers commonly praise automatic email import, consolidated multi-carrier tracking, fast notifications, and overseas shipment visibility.Read 19 Oct 2026 · apps.apple.com
Praise: usability and coverage
G2 reviewers repeatedly praise easy navigation, straightforward Shopify setup, branded pages, reduced manual work, and broad carrier coverage.Read 19 Oct 2026 · g2.com
Product recommendations
Premium and Enterprise can personalize products on tracking pages using shopper history and catalog data.Read 19 Oct 2026 · aftership.com
Rating on Apple App Store
4.7 out of 5 from 163K ratings.Read 19 Oct 2026 · apps.apple.com
Rating on G2
4.7 out of 5 from 311 reviews.Read 19 Oct 2026 · g2.com
Rating on Gartner Peer Insights
4.0 out of 5 from 8 reviews.Read 19 Oct 2026 · gartner.com
Rating on GetApp
4.9 out of 5 from 473 reviews.Read 19 Oct 2026 · getapp.com
Rating on Google Play
4.5 out of 5 from 260K reviews.Read 19 Oct 2026 · play.google.com
Rating on Trustpilot
2.0 out of 5 from 680 reviews.Read 19 Oct 2026 · trustpilot.com
SDKs
The developer portal lists Java, Node.js, .NET, Python, Ruby, PHP, and Golang SDKs for Tracking API use.Read 19 Oct 2026 · aftership.com
Security certifications
AfterShip states that it has a SOC 2 Type II report, ISO 27001 certification, and GDPR compliance.Read 9 Oct 2026 · aftership.com
Shopify requirements
The Shopify connector requires active AfterShip Tracking and Shopify accounts and supports shipment synchronization, branded communications, analytics, and AI delivery estimates.Read 19 Oct 2026 · aftership.com
Support and uptime
The tracking pricing page states a 99.9% monthly uptime guarantee and says it refunds 10% of the amount paid for the downtime period if the guarantee is missed.Read 9 Oct 2026 · aftership.com
Target customers
The pricing page positions Essentials for new stores below $1M GMV, Premium for growing brands with $1M-$10M GMV, and Enterprise for enterprises above $10M GMV.Read 9 Oct 2026 · aftership.com
Tracking and analytics
The product includes order and shipment tracking, shipment performance reporting, and tools to monitor exceptions and delivery metrics.Read 9 Oct 2026 · aftership.com
Tracking API
The public Tracking API is served over HTTPS at api.aftership.com/tracking/2026-07 and uses an as-api-key header.Read 19 Oct 2026 · aftership.com
Tracking updates
AfterShip says it provides instant delivery status updates via webhook and timely API updates around 60 minutes or less.Read 9 Oct 2026 · aftership.com
Uptime
The pricing page promises a 99.9% monthly uptime guarantee with a 10% refund of the downtime-period payment if missed.Read 19 Oct 2026 · aftership.com
Webhook behavior
Tracking webhooks use POST requests, allow up to 10 destinations, support custom headers, and retry failed deliveries up to 14 times with exponential backoff.Read 19 Oct 2026 · aftership.com
WooCommerce integration
The WooCommerce plugin imports orders, matches couriers, supports branded pages and notifications, and offers a free dashboard monitoring 50 shipments at a time.Read 19 Oct 2026 · aftership.com

Plans and prices

Free Free Free tier listed in comparison; price and shipment quota not stated on opened page Read 9 Oct 2026 · aftership.com
Free Free 983 carriers · branded tracking page · order lookup widget · shipment visibility dashboard Read 19 Oct 2026 · getapp.com
Essentials $29 a month Starting at; 6,000 shipments per year $0.08 per extra shipment · branded page · carrier detection/correction · email and SMS notifications · status/reporting dashboard Read 19 Oct 2026 · aftership.com
Premium $59 a month Starting at; 6,000 shipments per year $0.12 per extra shipment · custom domain and CSS · AI EDD and recommendations · advanced analytics · API/webhooks at 10 requests/sec · order edits Read 19 Oct 2026 · aftership.com
Enterprise Priced on request Custom dedicated CSM · enterprise SLAs and SSO · custom integrations · multi-organization management · custom API rate limit Read 19 Oct 2026 · aftership.com

Every AfterShip Tracking plan and price →

Strong points and limits

Strong points

  • Connects to more than 2,000 carriers
  • Includes tracking pages in every listed tier
  • Essentials offers email and SMS notifications
  • Premium and Enterprise include AI tracking-page features

Limits

  • Essentials and Premium list 6,000 shipments per year
  • Enterprise pricing is custom and not listed

Who it suits

AfterShip Tracking suits stores that need customer-facing shipment updates and tools for monitoring delivery performance. Its listed tiers are positioned for new stores below $1M GMV, growing brands from $1M to $10M GMV, and enterprises above $10M GMV.

AfterShip Tracking in depth

Read the full write-up

AfterShip Tracking is shipment-tracking software for ecommerce stores that need to follow deliveries across carriers and keep customers informed. It is best suited to merchants with enough shipment volume to use its reporting, notifications, and branded pages; the annual shipment allowance and extra-shipment fees make volume an important part of the buying decision.

Overview

AfterShip brings more than 2,000 carrier connections into one integration and combines order and shipment tracking with reports on delivery performance, exceptions, and delivery metrics. That breadth is useful for stores managing varied shipping networks, while the monitoring tools can help teams spot delivery problems rather than simply relay parcel status.

AfterShip says webhook updates are instant and API updates arrive around 60 minutes or less. Its integration directory includes Shopify, Salesforce Commerce Cloud, Magento 2, Klaviyo, Gorgias, Attentive, BigCommerce, eBay, Amazon Seller Central, NetSuite, and WooCommerce. This makes it a plausible fit for merchants whose commerce, support, and marketing stack includes those platforms.

Key features

Customer-facing tracking

Every listed tier includes a branded tracking page, so a customer-facing tracking destination is not reserved for the higher plans. Premium and Enterprise add custom layouts, styles, and domains; those extras matter more to brands that want the tracking experience to match their storefront closely. Essentials includes email and SMS notifications for shipment milestones and changes to estimated delivery dates, giving customers updates without requiring them to check the page themselves.

Delivery intelligence and reliability

Shipment performance reporting and exception monitoring give operations teams a view beyond individual tracking events. Premium and Enterprise also include AI-powered estimated delivery dates and product recommendations on tracking pages, which may appeal to brands seeking more tailored post-purchase experiences. Premium has a 10-requests-per-second API limit, while Enterprise has a custom limit.

AfterShip states that it holds a SOC 2 Type II report, ISO 27001 certification, and GDPR compliance. Its Trust Centre describes TLS 1.2 encryption in transit, AES-256 encryption at rest, and hosting on AWS and Google Cloud in the United States. The tracking pricing page also gives a 99.9% monthly uptime guarantee, with a refund of 10% of the amount paid for the downtime period if that guarantee is missed.

Pricing

A separate monthly shipment limit is 100 per month; buyers should confirm how that limit applies to the tier they intend to use. The paid plans are presented with annual shipment allowances, so merchants should compare their expected yearly volume with the included shipments and overage rate.

Free: free. The comparison includes a Free tier, but does not state its shipment quota. It is the natural starting point for evaluating whether the service fits a small operation, though the unstated allowance makes it difficult to plan sustained usage.

Essentials: Starting at $29 /month, with 6,000 shipments per year and $0.08 per extra shipment. It is positioned for new stores below $1M GMV. Email and SMS shipment notifications are included, but the annual cap means faster-growing stores should account for overages.

Premium: Starting at $59 /month, with 6,000 shipments per year and $0.12 per extra shipment. It is aimed at growing brands with $1M-$10M GMV and adds custom tracking-page options, AI-powered estimated delivery dates and product recommendations, plus a 10 req/sec API limit. The same annual allowance as Essentials means the higher price buys capabilities rather than more included volume.

Enterprise: Custom pricing, with custom volume and SLA terms. It is positioned for enterprises above $10M GMV; its flexible volume terms are a better fit than fixed allowances for organizations with larger or variable shipment needs.

Platforms

AfterShip Tracking supports Android, iOS, web, and API access. That mix covers mobile and browser use as well as programmatic connections, though the API rate limit matters for Premium users planning high request volumes.

Who it's for

Essentials is the clearest fit for a new store below $1M GMV that wants branded tracking and shipment notifications. Premium suits a growing brand that values page customization, AI-powered delivery estimates, and product recommendations, but its per-shipment charge is higher than Essentials despite the same included annual volume. Larger merchants can consider Enterprise for custom volume and SLA terms. Stores with low or unpredictable shipment counts should first establish the applicable free-tier allowance and model paid-plan overages.

Pros and cons

Pro: More than 2,000 carrier connections in one integration can serve stores with a diverse carrier mix.

Pro: Branded pages are included across all listed tiers, while Essentials adds email and SMS milestone and delivery-date updates.

Pro: Exception monitoring, delivery reporting, security certifications, and an uptime guarantee give operations and procurement teams concrete capabilities to assess.

Con: Essentials and Premium both include 6,000 shipments per year, so the upgrade does not increase included volume.

Con: Extra shipments cost $0.08 each on Essentials and $0.12 each on Premium, making high-volume usage more expensive than the base monthly price suggests.

Alternatives

Consider CWILL Post-Purchase if its 200-credit monthly Essential plan at $11 a month or 2,000-credit Professional plan at $59 a month better matches your expected tracking volume. Sendcloud is another freemium option, with a Free plan for up to 20 parcels per month and no subscription fee or courier contract requirement.

TrackingMore is worth comparing if you want to evaluate a free Basic plan that includes API and webhook access, debugging, and analysis. TrackLogy offers a Free Forever plan for 20 shipments per month with no card and no expiry. 17TRACK Business may suit a reader who wants a free tier for 50 shipments per month and Android or iOS access.

Route Track is another option to compare. Track123 offers a free tier for 50 shipments per month, including end-to-end tracking and a branded page. ParcelTracking has a free personal-tracking plan for readers whose needs are personal rather than store-focused.

Browse more options in Order Tracking Software and Shipping Software.

Verdict

AfterShip Tracking is a strong choice for ecommerce teams that need broad carrier coverage, shipment exception monitoring, and customer-facing tracking under one system. Essentials is the sensible starting point for smaller stores; Premium is justified when its customization and AI features matter, not when the goal is simply more included shipments. Look elsewhere if your shipment volume makes the overage charges unattractive or if you need a clearly defined free-tier cap before committing.

Verdict

AfterShip Tracking pairs carrier connections and shipment monitoring with branded tracking pages and customer notifications. Compare each tier’s shipment allowance, custom page options, and price against your store’s needs.

Where Specifiction places it

Alternatives to AfterShip TrackingAll alternatives →