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17TRACK Business

17track.net

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Spec score 9.5 #1 of 34 in Parcel Management Software

What it is

17TRACK Business brings domestic and international package tracking together for retailers. Buyers can look up orders on a customized tracking page on the retailer’s site, and triggered email alerts can report status changes. The service also offers Green Shipping Protection for loss, damage, or delay, plus shipping analysis on delivery and exception performance. 17TRACK says it supports 1,900+ carriers, including postal services, last-mile couriers, 3PLs, freight forwarders, and 180 airlines. It reports 95% estimated accuracy for AI delivery-time predictions and an auto-recognition rate above 85%. The product is available on web, Android, and iOS. The free plan includes 50 shipments per month; Basic costs $9 a month billed yearly, while Pro costs $29 a month billed yearly. Features vary by tier: Basic includes email notifications and basic analytics, and Pro adds features such as multilingual tracking pages, product recommendations, and estimated delivery dates. Shopify app users need tracking numbers on orders before tracking can work. After installation, the app syncs orders from the previous 30 days, and synced orders with tracking information use quota.

Spec sheet

What it does
17TRACK provides all-in-one shipment tracking for e-commerce merchants and their customers across about 220 countries and regions.Read 19 Oct 2026 · 17track.net
Purpose
17TRACK Business offers global order tracking intended to reduce support requests, improve shopper experience, and support product upsells.Read 4 Oct 2026 · 17track.net
API
17TRACK exposes a tracking API that registers tracking numbers through an HTTP endpoint and accepts an authentication token.Read 19 Oct 2026 · 17track.net
Integrations
Documented integrations include Shopify, PayPal, Trustpilot and review applications such as Judge.me, Loox, Fera, Trustoo and Okendo.Read 19 Oct 2026 · help-shopify.17track.net
Support
Custom plan includes 24/7 live chat support.Read 4 Oct 2026 · 17track.net
License
The software is licensed under a limited, non-exclusive, non-transferable, non-sublicensable agreement; copying, modification, reverse engineering and derivative works are restricted.Read 19 Oct 2026 · 17track.net
Headquarters
The company page identifies a UK-based team established in October 2021 but does not state a headquarters location.Read 4 Oct 2026 · 17track.net
Founded
2010Read 23 Sep 2026 · 17track.net
Analytics
Premium includes transit-time, on-time-delivery and exception-order analysis.Read 19 Oct 2026 · 17track.net
API documentation
The public documentation includes webhook setup instructions, Java sample code and request/response examples.Read 19 Oct 2026 · api.17track.net
API use cases
17TRACK positions its API for logistics services, marketplaces, finance and payment workflows, SaaS platforms and system integrators.Read 19 Oct 2026 · 17track.net
Auto carrier recognition
17TRACK advertises an auto-recognition rate above 85% for matching imported tracking numbers to carriers.Read 19 Oct 2026 · 17track.net
Carrier coverage
The company says its service covers more than 3,500 carriers and 190 airlines.Read 19 Oct 2026 · 17track.net
Company facts on LinkedIn
LinkedIn describes 17TRACK as privately held, founded in 2010, headquartered in Brea, California, with 51–200 employees.Read 19 Oct 2026 · linkedin.com
Company history
17TRACK says it was established in July 2010 and launched version 1.0 in March 2011.Read 19 Oct 2026 · 17track.net
Company ownership news
The company timeline records acquisition by Dianxiaomi in June 2021 and says Dianxiaomi raised $100 million Series C and $110 million Series D in 2022.Read 19 Oct 2026 · 17track.net
Company size and headquarters
Crunchbase lists 17TRACK as a private Shenzhen, Guangdong, China company with 51–100 employees.Read 19 Oct 2026 · crunchbase.com
Documentation and support
17TRACK provides a searchable help center with setup, integration, subscription and troubleshooting articles.Read 19 Oct 2026 · help-shopify.17track.net
Estimated delivery
The service offers estimated delivery dates and predictive delivery-date analysis on higher tiers.Read 19 Oct 2026 · 17track.net
Global tracking
The business product tracks international and domestic packages together.Read 4 Oct 2026 · 17track.net
Integration
The order-tracking pricing page lists PayPal integration on Free and Basic and Trustpilot integration on Pro.Read 4 Oct 2026 · 17track.net
Legal name
Crunchbase lists the legal name as Demon Network Tech Co., Ltd., with Chen Dongping and Sophie Wu as founders.Read 19 Oct 2026 · crunchbase.com
Limit: incorrect or vague statuses
Trustpilot reviewers repeatedly complain about incorrect delivery claims, vague warehouse locations, missing parcels and tracking information they believe is misleading.Read 19 Oct 2026 · trustpilot.com
Limit: service responsibility
17TRACK tells Trustpilot users that it is only a tracking platform displaying carrier data and is not the seller or delivery company responsible for delivery problems.Read 19 Oct 2026 · trustpilot.com
Limit: Shopify customization
A Shopify reviewer says the app feels rigid and does not allow a simple welcome message on the tracking page.Read 19 Oct 2026 · apps.shopify.com
Limit: subscription pricing
A Google Play reviewer complains that monthly subscriptions are an undesirable cost for package tracking when carrier apps are free.Read 19 Oct 2026 · play.google.com
Limit: tracking delays
Apple reviewers report that tracking data can refresh 24–48 hours late or take a long time to refresh.Read 19 Oct 2026 · apps.apple.com
Notifications
Paid tiers provide email notifications, seller notifications, multilingual notifications and configurable email triggers.Read 19 Oct 2026 · 17track.net
Performance claims
17TRACK states 95% estimated accuracy for AI delivery-time predictions and an auto-recognition rate above 85%.Read 4 Oct 2026 · 17track.net
Praise: consumer tracking
Apple reviewers repeatedly praise automatic carrier detection, support for thousands of carriers, fast updates, organization of overseas deliveries and a useful free tier.Read 19 Oct 2026 · apps.apple.com
Praise: Shopify usability
Shopify merchants repeatedly praise straightforward setup, smooth Shopify integration, broad carrier coverage, clean customizable tracking pages, accurate updates, fewer where-is-my-order inquiries and responsive support.Read 19 Oct 2026 · apps.shopify.com
Quota behavior
After installation, the Shopify app automatically syncs orders from the past 30 days, and successfully synced orders with tracking information incur quota deductions.Read 4 Oct 2026 · help-shopify.17track.net
Rating on Apple App Store
17TRACK Package Tracker is rated 4.8 out of 5 from 21K ratings.Read 19 Oct 2026 · apps.apple.com
Rating on Chrome Web Store
The 17TRACK extension is rated 3.2 out of 5 from 9 ratings.Read 19 Oct 2026 · chromewebstore.google.com
Rating on GetApp
GetApp shows no user reviews and a 0.0 rating for 17TRACK.Read 19 Oct 2026 · getapp.com
Rating on Google Play
17TRACK Package Tracker is rated 4.0 out of 5 from 486K reviews.Read 19 Oct 2026 · play.google.com
Rating on Shopify App Store
17TRACK Order Tracking is rated 4.9 out of 5 from 4,511 reviews.Read 19 Oct 2026 · apps.shopify.com
Rating on Trustpilot
17TRACK has a TrustScore of 1.8 out of 5 from 9,918 reviews.Read 19 Oct 2026 · trustpilot.com
Security certifications
The API page states SOC 2, ISO/IEC 27001 and ISO/IEC 27701 certifications and GDPR compliance.Read 19 Oct 2026 · 17track.net
Shipping analysis
The Business product includes shipment-delivery and exception-performance analysis.Read 19 Oct 2026 · 17track.net
Shipping protection
Green Shipping Protection lets customers protect orders against loss, damage, or delay.Read 4 Oct 2026 · 17track.net
Shopify data requirement
The Shopify app reads order data from Shopify, and each order needs a tracking number uploaded before tracking functions can operate.Read 4 Oct 2026 · help-shopify.17track.net
Shopify operation
The Shopify app reads tracking numbers from Shopify orders and then updates tracking pages, notifications and analytics.Read 19 Oct 2026 · help-shopify.17track.net
Tracking page
Merchants can provide a branded, self-service tracking page intended to reduce delivery-status inquiries and support post-purchase engagement.Read 19 Oct 2026 · 17track.net
Webhook
API users can supply a webhook URL receiving JSON POST updates for statuses such as in transit, delivered, exception and expired.Read 19 Oct 2026 · api.17track.net

Plans and prices

Free Free 50 shipments per month · 3,500 carrier integrations · customized tracking page · tracking-number redirection · PayPal integration Read 19 Oct 2026 · 17track.net
Basic $9 a month Billed yearly 3,500 carrier integrations · email notifications · basic analytics · customized tracking page · tracking-number redirection · PayPal integration Read 19 Oct 2026 · 17track.net
Pro $29 a month Billed yearly Everything in Basic · seller notifications · shipment export · product recommendations · remove 17TRACK branding · multilingual pages and emails · EDD · Apple Wallet tracking · Trustpilot integration Read 19 Oct 2026 · 17track.net
Premium $89 a month Billed yearly Everything in Pro · custom email triggers · transit-time analysis · on-time delivery analysis · exception-order analysis · predictive EDD · split-order email notifications requiring API Read 19 Oct 2026 · 17track.net
Custom Priced on request Everything in Premium · custom platform integrations · custom inquiry frequency · dedicated carrier support · 24/7 live chat Read 19 Oct 2026 · 17track.net

Every 17TRACK Business plan and price →

Strong points and limits

Strong points

  • Tracks international and domestic packages together
  • Customized tracking page can be hosted on retailer site
  • Supports 1,900+ carriers
  • Free plan includes 50 shipments per month
  • Pro includes multilingual pages and product recommendations

Limits

  • Free plan is limited to 50 shipments monthly
  • Basic costs $9 a month billed yearly
  • Shopify orders need tracking numbers before tracking works
  • Synced Shopify orders with tracking information use quota

Who it suits

17TRACK Business may suit retailers that want customers to follow shipments across carriers and receive status updates. Shopify users should account for the tracking-number requirement and the initial order sync when considering shipment quotas.

17TRACK Business in depth

Read the full write-up

17TRACK Business is a post-purchase platform for retailers that combines carrier tracking, shopper updates, protection and delivery analysis. It fits stores shipping through a wide mix of domestic and international services, while Shopify merchants need disciplined tracking-number and quota management. The main trade-off is clear: useful breadth at low entry cost, but meaningful controls and analytics sit behind annual paid plans.

Overview

Retailers can place a customized order-lookup page on their own site so buyers can follow domestic and international parcels in one destination. Status-change emails reduce the need for “where is my order?” contacts, and Green Shipping Protection lets customers cover shipments against loss, damage or delay. Shipping analysis adds visibility into delivery and exception performance, while product recommendations are available on the Pro tier for post-purchase upsell opportunities.

17TRACK says its network supports more than 1,900 carriers, including postal operators, last-mile couriers, 3PLs, freight forwarders and 180 airlines. It also claims 95% estimated accuracy for AI delivery-time predictions and an auto-recognition rate above 85%; those claims are most relevant to merchants handling varied carrier data, not a promise of a particular parcel outcome. The company was established in July 2010 and launched its business product in January 2023.

Key features

Tracking and alerts: A retailer-site tracking page and triggered status emails provide a branded post-purchase touchpoint. Email notifications begin on Basic, so the free tier is better for lookup than proactive communication.

Protection and operations: Green Shipping Protection addresses loss, damage and delay, while label printing, shipment tracking, a returns portal and shipping automation broaden its operational usefulness.

Analytics and merchandising: Basic includes basic analytics; Pro adds shipment export, seller notifications, product recommendations, multilingual pages, estimated delivery dates and Apple Wallet order tracking. Premium adds transit-time, on-time-delivery and exception-order analysis, predictive delivery-date analysis, and customizable email triggers.

Integrations and Shopify behavior: PayPal integration is included on Free and Basic, and Trustpilot integration arrives on Pro. The Shopify app reads Shopify order data, but every order needs an uploaded tracking number before tracking can function. Installation syncs the previous 30 days automatically; successfully synced orders with tracking information consume shipment quota.

Pricing

The free plan costs free and allows 50 shipments per month. It includes 3,500 carrier integrations, a customizable tracking page, tracking-number redirection and PayPal integration. After a trial, an account automatically transitions to Free, making it a sensible low-volume starting point but a poor fit for stores likely to exceed the cap.

Basic costs $9 a month, billed yearly. Its shipment quota is selectable and it adds email notifications and basic analytics while retaining the Free features. It suits merchants who need routine status messaging, but annual billing matters if volume is seasonal.

Pro costs $29 a month, billed yearly. It includes everything in Basic plus seller notifications, exports, recommendations, branding removal, multilingual tracking pages, estimated delivery dates, Apple Wallet tracking and Trustpilot integration. Choose it when presentation, marketing and exportable data justify the higher commitment; smaller stores can stay on Basic.

Premium costs $89 a month, billed yearly. It adds custom email triggers and deeper delivery, exception and predictive-date analysis. Split-order email notifications require API work, so this is aimed at teams with sophisticated reporting needs rather than a simple tracking page.

Custom has custom pricing. It adds everything in Premium, custom platform integrations, custom inquiry frequency, dedicated carrier support and 24/7 live chat. That package is for merchants whose carrier or integration requirements exceed the fixed plans.

Platforms

17TRACK Business runs on Android, iOS and the web. Shopify connectivity is available through its app, subject to the tracking-number and quota rules above.

Who it's for

It is a strong fit for ecommerce teams shipping internationally or across many carrier types that want a branded tracking destination, automated customer updates and optional delivery analysis. Free and Basic suit low-volume or cost-conscious stores; Pro suits brands that need cleaner customer-facing presentation and upsell tooling; Premium and Custom target operational teams managing delivery performance at scale.

Look elsewhere if your workflow cannot reliably attach tracking numbers to Shopify orders, if 50 monthly shipments is your ceiling but you need more automation, or if annual billing is unacceptable.

Pros and cons

Pros: Broad stated coverage across 1,900+ carriers and 180 airlines; free entry plan; branded tracking page; protection option; higher tiers add multilingual pages, exports, recommendations and delivery analysis.

Cons: Free tracking is capped at 50 shipments monthly; Basic, Pro and Premium prices are billed yearly; Shopify sync deducts quota for successfully tracked orders; split-order notifications require API on Premium.

Alternatives

For a wider parcel-management comparison, see Parcel Management Software, Order Tracking Software and Shipping Software.

Easyship is the better starting point when a free-forever plan for fewer than 50 shipments and discounted shipping rates matter more than 17TRACK’s tracking-page and notification focus.

Veeqo suits operations prioritizing unlimited orders, users, products and warehouses on its free Shipping plan.

Ordoro is worth choosing when order and sales-channel limits are the primary planning criteria.

Sendcloud fits teams comparing parcel allowances and multi-user paid plans in EUR.

Shippo is an alternative for label-led workflows with a free Starter app and store connections.

Shiprocket is aimed at merchants seeking India-focused shipment plans and low starting shipment thresholds.

NimbusPost is a paid, per-500g-shipment option with multi-channel integration.

ShippingEasy is a web-only alternative with a free plan for up to 25 shipments monthly.

Verdict

Choose 17TRACK Business if your store needs broad carrier visibility, a retailer-branded tracking experience and a path from basic alerts to serious delivery analysis. Its main reason to look elsewhere is the combination of annual billing, shipment quotas and Shopify’s tracking-number dependency, which can make costs and setup less forgiving for smaller or irregular-volume merchants.

Verdict

17TRACK Business combines shipment visibility with notifications, protection, and delivery analysis. Check plan quotas and Shopify sync behavior alongside the yearly billing terms.

Where Specifiction places it

Alternatives to 17TRACK BusinessAll alternatives →