17TRACK Business vs AfterShip Tracking
17TRACK Business
17track.net
AfterShip Tracking
aftership.comSide by side
| Figure | 17TRACK Business | AfterShip Tracking |
|---|---|---|
| Price from | $9/mo | $29/mo |
| Free plan | Yes | Yes |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Plans published | 5 | 5 |
| Spec score · Shipping Software | 9.5 (#1) | 9.3 (#2) |
| Spec score · Order Tracking Software | 9.5 (#1) | 9.4 (#2) |
| Analytics | Premium includes transit-time, on-time-delivery and exception-order analysis. | Reporting covers shipment volume, processing and transit times, exceptions, on-time rates, tracking-page visits, click-through rates, and reviews. |
| Carrier coverage | The company says its service covers more than 3,500 carriers and 190 airlines. | The tracking product advertises access to data from more than 2,000 global carriers and up to 50 new carriers monthly. |
| Founded | 2010 | 2012 |
| Integrations | Documented integrations include Shopify, PayPal, Trustpilot and review applications such as Judge.me, Loox, Fera, Trustoo and Okendo. | Official integration listings include Shopify, Salesforce Commerce Cloud, Magento 2, BigCommerce, Amazon Seller Central, Klaviyo, Attentive, Gorgias, Yotpo, and ShipBob. |
| Legal name | Crunchbase lists the legal name as Demon Network Tech Co., Ltd., with Chen Dongping and Sophie Wu as founders. | Crunchbase identifies the legal name as AfterShip Ltd. and lists Andrew Chan, Dante Tsang, and Teddy Chan among the founders. |
| Notifications | Paid tiers provide email notifications, seller notifications, multilingual notifications and configurable email triggers. | The service supports automated customer communications when shipment statuses or estimated delivery dates change, including email and SMS. |
| Purpose | 17TRACK Business offers global order tracking intended to reduce support requests, improve shopper experience, and support product upsells. | AfterShip Tracking provides proactive shipment tracking intended to reduce WISMO tickets and optimize delivery performance. |
| Rating on Apple App Store | 17TRACK Package Tracker is rated 4.8 out of 5 from 21K ratings. | 4.7 out of 5 from 163K ratings. |
| Rating on GetApp | GetApp shows no user reviews and a 0.0 rating for 17TRACK. | 4.9 out of 5 from 473 reviews. |
| Rating on Google Play | 17TRACK Package Tracker is rated 4.0 out of 5 from 486K reviews. | 4.5 out of 5 from 260K reviews. |
| Rating on Trustpilot | 17TRACK has a TrustScore of 1.8 out of 5 from 9,918 reviews. | 2.0 out of 5 from 680 reviews. |
| Security certifications | The API page states SOC 2, ISO/IEC 27001 and ISO/IEC 27701 certifications and GDPR compliance. | AfterShip states that it has a SOC 2 Type II report, ISO 27001 certification, and GDPR compliance. |
| Support | Custom plan includes 24/7 live chat support. | GetApp reports 4.9 out of 5 for customer support and recurring praise for prompt, knowledgeable help through chat, calls, and screen sharing. |
| What it does | 17TRACK provides all-in-one shipment tracking for e-commerce merchants and their customers across about 220 countries and regions. | AfterShip Tracking centralizes shipment tracking across carriers and sales channels for e-commerce businesses. |
Plans
17TRACK Business
- FreeFree
- Basic$9 a month
- Pro$29 a month
- Premium$89 a month
- CustomPriced on request
AfterShip Tracking
- FreeFree
- FreeFree
- Essentials$29 a month
- Premium$59 a month
- EnterprisePriced on request
In their own words
17TRACK Business
17TRACK Business brings domestic and international package tracking together for retailers. Buyers can look up orders on a customized tracking page on the retailer’s site, and triggered email alerts can report status changes. The service also offers Green Shipping Protection for loss, damage, or delay, plus shipping analysis on delivery and exception performance. 17TRACK says it supports 1,900+ carriers, including postal services, last-mile couriers, 3PLs, freight forwarders, and 180 airlines. It reports 95% estimated accuracy for AI delivery-time predictions and an auto-recognition rate above 85%. The product is available on web, Android, and iOS. The free plan includes 50 shipments per month; Basic costs $9 a month billed yearly, while Pro costs $29 a month billed yearly. Features vary by tier: Basic includes email notifications and basic analytics, and Pro adds features such as multilingual tracking pages, product recommendations, and estimated delivery dates. Shopify app users need tracking numbers on orders before tracking can work. After installation, the app syncs orders from the previous 30 days, and synced orders with tracking information use quota.
AfterShip Tracking
AfterShip Tracking gives businesses tools to track orders and shipments, review delivery performance, and monitor exceptions and delivery metrics. The service connects to more than 2,000 carriers through one integration. Tracking updates are available through webhooks, with API updates described as arriving in around 60 minutes or less. Essentials includes email and SMS alerts for shipment milestones and estimated-delivery-date changes. All listed tiers provide a branded tracking page; Premium and Enterprise add custom layouts, styles, and domains, as well as AI-powered estimated delivery dates and product recommendations on tracking pages. Integrations include Shopify, Salesforce Commerce Cloud, Magento 2, Klaviyo, Gorgias, BigCommerce, eBay, Amazon Seller Central, NetSuite, and WooCommerce. The service is available on Android, iOS, and web, with an API platform option. Essentials costs $29 a month, and Premium costs $59 a month; both list 6,000 shipments per year. Enterprise pricing is custom and not listed.