AgentDesk vs Kore.ai
AgentDesk
agent-desk.huabei.pro
Kore.ai
kore.aiSide by side
| Figure | AgentDesk | Kore.ai |
|---|---|---|
| Price from | — | — |
| Free plan | — | — |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| API | Yes | Yes |
| Self-hosted | Yes | Yes |
| Plans published | 0 | 1 |
| Spec score · AI Customer Service Software | 7.5 (#19) | 8.3 (#10) |
| Spec score · AI Customer Service Agents | 7.5 (#27) | 8.3 (#6) |
| Channels | Customer entry points include an embeddable web widget, open API or WebSocket interfaces, and third-party channels such as WeCom customer service callbacks. | The platform supports more than 40 voice and digital channels. |
| Deployment | The Docker Compose stack includes the application server, MySQL, and Qdrant; a single-container SQLite and LanceDB setup is also documented. | Customers can deploy in public cloud, sovereign regions, private cloud, or on-premises, with regional data residency. |
| Intended users | The architecture describes the dashboard as intended for operators, administrators, and support managers, and the public architecture guide also addresses integrators and developers. | Kore.ai describes its Agent Platform as built for Global 2000 enterprises and says it serves organizations in sectors including banking, healthcare, insurance, retail, and global service operations. |
| Knowledge base | Its knowledge base uses RAG to retrieve support information for AI answers. | Yes |
| Product | AgentDesk is an open-source AI customer support system that combines live chat, knowledge retrieval, ticket workflows, and human handoff. | Kore.ai describes its Agent Platform as an AI-programmable platform for building AI agents for enterprise workflows. |
Plans
In their own words
AgentDesk
AgentDesk is a free, open-source customer support system for web, self-hosted, and API use. It combines AI-assisted replies, knowledge retrieval, ticket workflows, routing automation, workflow actions, and human escalation. Customers can arrive through an embeddable web widget, a standalone chat page, Open IM API or WebSocket connections, WeChat Official Account flows, or WeCom Customer Service callbacks. Its hybrid AI model can handle common requests, pass conversation context to a human, and move cases into ticket follow-up. The RAG knowledge base supports FAQs and documents and records retrieval logs for answer tracing. Configurable Skills and MCP tools let AI agents connect with external systems and perform business actions. Deployment documentation covers Docker Compose with MySQL and Qdrant, plus a single-container SQLite and LanceDB trial. Dashboard login supports passwords, OIDC, and WeCom. The Apache License 2.0 governs the project. Documentation recommends changing the initial administrator password, using HTTPS, protecting secrets, and restricting CORS before production use.
Kore.ai
Kore.ai builds and governs AI agents and workflows for enterprise use. Agent Studio supports visual and code-based authoring of agents, workflows, and tools in one workspace. Its Arch feature can turn a plain-language intent into a proposed system with agents, workflows, tools, policies, and handoffs. Agent Blueprint Language provides structured definitions for agent behavior, tools, guardrails, orchestration, and handoffs, with policies enforced outside the language model. The platform automates multi-step work across agents, people, tools, and systems, with configurable autonomy and oversight. Agents can be deployed across voice, web, Slack, Teams, mobile, and other channels. Tracing covers agent runs across reasoning, tools, guardrails, handoffs, and outcomes; evaluation supports testing quality, safety, and accuracy before and after deployment. The marketplace lists more than 300 integrations, including Microsoft A365, Salesforce, HubSpot, Jira, and GitHub. Deployment options include public-cloud multi-tenant SaaS, on-premises, and private-cloud dedicated VPC. The platform is presented for Global 2000 enterprises and sectors including banking, healthcare, insurance, retail, and global service operations.