AgentDesk vs Re:amaze
AgentDesk
agent-desk.huabei.pro
Re:amaze
reamaze.comSide by side
| Figure | AgentDesk | Re:amaze |
|---|---|---|
| Price from | — | $29/mo |
| Free plan | — | — |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | — | Yes |
| Android | — | Yes |
| API | Yes | Yes |
| Self-hosted | Yes | — |
| Plans published | 0 | 8 |
| Spec score · AI Customer Service Software | 7.5 (#19) | 8.4 (#8) |
| Knowledge base | Its knowledge base uses RAG to retrieve support information for AI answers. | The FAQ can be branded and displayed as a help site on a chosen domain, embedded on a website, or shown within chat. |
| Product | AgentDesk is an open-source AI customer support system that combines live chat, knowledge retrieval, ticket workflows, and human handoff. | Re:amaze combines customer service, chat, and helpdesk tools with built-in AI for online businesses. |
| Security | The documentation recommends changing the bootstrap administrator password, using HTTPS, keeping secrets server-side, and restricting CORS origins before production use. | Its data processing addendum says it maintains an information security program and uses risk-based measures that include encryption and pseudonymization. |
Plans
Re:amaze
- Basic$29 a month
- Pro$49 a month
- Plus$69 a month
- Starter$59 a month
- Basic$29 a month
- Pro$49 a month
- Starter$59 a month
- Plus$69 a month
In their own words
AgentDesk
AgentDesk is a free, open-source customer support system for web, self-hosted, and API use. It combines AI-assisted replies, knowledge retrieval, ticket workflows, routing automation, workflow actions, and human escalation. Customers can arrive through an embeddable web widget, a standalone chat page, Open IM API or WebSocket connections, WeChat Official Account flows, or WeCom Customer Service callbacks. Its hybrid AI model can handle common requests, pass conversation context to a human, and move cases into ticket follow-up. The RAG knowledge base supports FAQs and documents and records retrieval logs for answer tracing. Configurable Skills and MCP tools let AI agents connect with external systems and perform business actions. Deployment documentation covers Docker Compose with MySQL and Qdrant, plus a single-container SQLite and LanceDB trial. Dashboard login supports passwords, OIDC, and WeCom. The Apache License 2.0 governs the project. Documentation recommends changing the initial administrator password, using HTTPS, protecting secrets, and restricting CORS before production use.
Re:amaze
Re:amaze combines customer service, chat, and helpdesk tools for online businesses. It brings email, live chat, social media, mobile SMS, VoIP, video calls, and push-notification conversations into one helpdesk. AI features include suggested replies, conversation summaries, sentiment analysis, FAQ suggestions, and a beta AI Agent. Workflow macros, custom triggers, and chatbots can automate common tasks. A live dashboard can show browsing activity, shopping data, and geolocation; teams can add profile data through third-party apps or an SDK. The FAQ can be branded and published on a chosen domain, embedded on a website, or displayed in chat. Listed integrations include Shopify, BigCommerce, WordPress, Stripe, Slack, Jira, Aircall, Pipedrive, Zapier, JustCall, and RingCentral. iOS and Android apps support push notifications for direct customer messaging. The 14-day free trial requires no credit card and includes Plus plan features. Paid plans include Basic at $29 a month, Pro at $49 a month, and Plus at $69 a month, each billed monthly. Re:amaze is based in San Jose, California, and was founded in 2012.