AgentDesk vs Yellow.ai
AgentDesk
agent-desk.huabei.pro
Yellow.ai
yellow.aiSide by side
| Figure | AgentDesk | Yellow.ai |
|---|---|---|
| Price from | — | Free |
| Free plan | — | Yes |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | — | Yes |
| Android | — | Yes |
| API | Yes | Yes |
| Self-hosted | Yes | — |
| Plans published | 0 | 5 |
| Spec score · AI Customer Service Software | 7.5 (#19) | 8.3 (#11) |
| Spec score · AI Customer Service Agents | 7.5 (#27) | 8.2 (#10) |
| Knowledge base | Its knowledge base uses RAG to retrieve support information for AI answers. | Yes |
| License | The project is released under the Apache License 2.0. | Yellow.ai's platform, software, APIs and documentation are described in its terms as protected proprietary technology rather than an open-source product. |
Plans
Yellow.ai
- FreeFree
- EnterprisePrice not published
- EnterprisePriced on request
- FreemiumFree
- PremiumPriced on request
In their own words
AgentDesk
AgentDesk is a free, open-source customer support system for web, self-hosted, and API use. It combines AI-assisted replies, knowledge retrieval, ticket workflows, routing automation, workflow actions, and human escalation. Customers can arrive through an embeddable web widget, a standalone chat page, Open IM API or WebSocket connections, WeChat Official Account flows, or WeCom Customer Service callbacks. Its hybrid AI model can handle common requests, pass conversation context to a human, and move cases into ticket follow-up. The RAG knowledge base supports FAQs and documents and records retrieval logs for answer tracing. Configurable Skills and MCP tools let AI agents connect with external systems and perform business actions. Deployment documentation covers Docker Compose with MySQL and Qdrant, plus a single-container SQLite and LanceDB trial. Dashboard login supports passwords, OIDC, and WeCom. The Apache License 2.0 governs the project. Documentation recommends changing the initial administrator password, using HTTPS, protecting secrets, and restricting CORS before production use.