Agentency vs Desku AI Chatbot Builder
Agentency
agentency.com
Desku AI Chatbot Builder
desku.ioSide by side
| Figure | Agentency | Desku AI Chatbot Builder |
|---|---|---|
| Price from | $15.17/mo | $39/mo |
| Free plan | Yes | Yes |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | — | Yes |
| Android | — | Yes |
| API | Yes | Yes |
| Plans published | 9 | 8 |
| Spec score · Chatbot Builders | 8.4 (#69) | 9.1 (#10) |
| Analytics | The dashboard tracks resolution and handoff rates, customer feedback and questions the agent could not answer. | The builder includes conversation analytics for tracking chatbot performance and accuracy. |
| Deployment channels | multichannel | multichannel |
| Free plan | Yes | Yes |
| Human handoff | Yes | The chatbot can escalate conversations to human agents and transfer them to live chat. |
| Integrations | Named integrations include Shopify, WooCommerce, WordPress and custom API; the site also says workflows can connect through Zapier and its API. | Desku lists Shopify, WooCommerce, Ecwid, Magento, Shopline, WhatsApp, Instagram, Facebook Messenger, Zapier, Slack and email via IMAP/SMTP among its integrations. |
| Knowledge-base answers | Yes | Yes |
| Languages | Agentency says it answers in more than 90 languages, detected per message. | The chatbot product page advertises multilingual support, while G2 lists German, English, French, Spanish and Swedish as supported languages. |
| Product | Agentency builds no-code AI chatbots trained on a business’s website, documents and FAQs, with source references behind replies. | Desku describes its AI Chatbot Builder as a visual, no-code tool for creating, training and deploying customer support chatbots. |
| Security | The maker says traffic is encrypted in transit, workspaces are isolated, accounts support two-factor authentication and scoped API keys, and customer data is not sold. | Desku says its controls include encryption in transit and at rest, role-based access, monitoring, logging and intrusion detection. |
| Paid from | 15.17 | 39 |
| Support | The website says its team usually replies to email questions within one business day. | GetApp lists email/help desk, knowledge base, phone, chat and 24/7 live representative support for Desku. |
Plans
Agentency
- FreeFree
- Starter$19 a month
- Standard$99 a month
- Pro$249 a month
- Agency$499 a month
- Starter$15.17 a month
- Standard$79.17 a month
- Pro$199.17 a month
- Agency$399.17 a month
Desku AI Chatbot Builder
- FreeFree
- Growth$39 a month
- Advance$79 a month
- Business$179 a month
- FreeFree
- Growth$39 a month
- Advance$79 a month
- Business$179 a month
In their own words
Desku AI Chatbot Builder
Desku AI Chatbot Builder combines chatbot creation with a multichannel inbox for customer conversations. A visual flow builder and AI bot generation support bot setup, while knowledge-base answers help automate responses. Conversations can be handed off to a human. Its unified social inbox includes comment management, reply automation, and team assignment.
The service runs on the web, iOS, and Android, and a mobile app is available. Pricing is freemium. The Free plan costs nothing, billed monthly, and includes 2 agents and 1 inbox. Growth costs $39 a month, billed monthly, for 6 agents. Advance costs $79 a month for 12 agents, and Business costs $179 a month for 25 agents. A 14-day trial is listed. The maker is based in Wilmington, Delaware, United States.