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Desku AI Chatbot Builder

desku.io

From $39/mo Free plan WebiOSAndroidAPI
Visit desku.io
Spec score 9.1 #10 of 257 in Chatbot Builders

What it is

Desku AI Chatbot Builder combines chatbot creation with a multichannel inbox for customer conversations. A visual flow builder and AI bot generation support bot setup, while knowledge-base answers help automate responses. Conversations can be handed off to a human. Its unified social inbox includes comment management, reply automation, and team assignment.

The service runs on the web, iOS, and Android, and a mobile app is available. Pricing is freemium. The Free plan costs nothing, billed monthly, and includes 2 agents and 1 inbox. Growth costs $39 a month, billed monthly, for 6 agents. Advance costs $79 a month for 12 agents, and Business costs $179 a month for 25 agents. A 14-day trial is listed. The maker is based in Wilmington, Delaware, United States.

Spec sheet

Product
Desku describes its AI Chatbot Builder as a visual, no-code tool for creating, training and deploying customer support chatbots.Read 21 Oct 2026 · desku.io
Free plan
YesRead 22 Sep 2026 · desku.io
Paid from
39Read 22 Sep 2026 · desku.io
Integrations
Desku lists Shopify, WooCommerce, Ecwid, Magento, Shopline, WhatsApp, Instagram, Facebook Messenger, Zapier, Slack and email via IMAP/SMTP among its integrations.Read 21 Oct 2026 · desku.io
Security
Desku says its controls include encryption in transit and at rest, role-based access, monitoring, logging and intrusion detection.Read 21 Oct 2026 · desku.io
Privacy
Desku's privacy policy says it does not sell personal data and references GDPR and CCPA/CPRA rights, but its legal entity field remains an unfilled placeholder.Read 21 Oct 2026 · desku.io
Support
GetApp lists email/help desk, knowledge base, phone, chat and 24/7 live representative support for Desku.Read 21 Oct 2026 · getapp.com
License
Desku is a cloud subscription service with a limited, revocable business-use license; the terms prohibit resale and reverse engineering, and no open-source license is stated.Read 21 Oct 2026 · desku.io
Headquarters
Wilmington, Delaware, United StatesRead 28 Sep 2026 · desku.io
Founded
A company-data listing reports Desku.io was founded in 2022; LinkedIn's profile opened here does not display a founding year.Read 21 Oct 2026 · ynos.in
AI bot generation
YesRead 22 Sep 2026 · desku.io
Analytics
The builder includes conversation analytics for tracking chatbot performance and accuracy.Read 21 Oct 2026 · desku.io
API and SDK
The help center describes six JavaScript SDK and public API articles; it says the JavaScript library exposes methods to update users and control the messenger without refreshing the page.Read 21 Oct 2026 · desku.io
Cloud infrastructure
Desku's security page says its hosting uses AWS or Google Cloud and refers to operation in a SOC 1/SOC 2 certified environment.Read 21 Oct 2026 · desku.io
Company headquarters
LinkedIn lists Wilmington, Delaware as the company's headquarters.Read 21 Oct 2026 · linkedin.com
Company legal name
The terms identify the contracting company using an unresolved placeholder for its legal entity name, so the legal name could not be verified from that page.Read 21 Oct 2026 · desku.io
Company ownership
Desku's About page says it was backed and brought into the Hosted.com family; Apple's listing identifies Desku.io as a division of Hosted.com.Read 21 Oct 2026 · desku.io
Company size
LinkedIn lists Desku as having 11–50 employees.Read 21 Oct 2026 · linkedin.com
Deployment channels
multichannelRead 22 Sep 2026 · desku.io
Documentation
The help center organizes guides for setup, notifications, features, ticket automation, Eva AI, integrations, custom apps and JavaScript SDK/public API.Read 21 Oct 2026 · desku.io
Extensibility
Desku documents custom apps that display third-party data such as client, revenue or order details on ticket, contact and chat pages.Read 21 Oct 2026 · desku.io
Google Play listing
Google Play lists Desku Helpdesk with 500+ downloads; the opened listing showed no rating or rating count.Read 21 Oct 2026 · play.google.com
Hosting model
Desku's terms describe the service as cloud-based; no self-hosting option is stated on the pages reviewed.Read 21 Oct 2026 · desku.io
Human handoff
The chatbot can escalate conversations to human agents and transfer them to live chat.Read 21 Oct 2026 · desku.io
Knowledge-base answers
YesRead 22 Sep 2026 · desku.io
Languages
The chatbot product page advertises multilingual support, while G2 lists German, English, French, Spanish and Swedish as supported languages.Read 21 Oct 2026 · g2.com
Limit: Customization
GetApp displays reviewer feedback asking for more customization and reporting functions, and calling ticket due-date management clunky.Read 21 Oct 2026 · getapp.com
Limit: Notifications
A G2 reviewer reports that incoming chat alerts may be missed when the browser tab is unfocused, followed by clustered alerts when returning.Read 21 Oct 2026 · g2.com
Limit: Polish and speed
A Trustpilot reviewer reported slow page loads from Vietnam, UX issues and slower product development at the time of their review.Read 21 Oct 2026 · trustpilot.com
Limit: Reporting
Multiple G2 reviewers say reports need clearer presentation and a more user-friendly design.Read 21 Oct 2026 · g2.com
Notable product update
The Apple app listing's version history reports a version dated October 5 with bot-ticket peek mode and WhatsApp template refresh among the listed changes.Read 21 Oct 2026 · apps.apple.com
Praise: Automation
GetApp's review summary highlights the bot builder and automation templates as useful for handling common questions and speeding responses.Read 21 Oct 2026 · getapp.com
Praise: Ease of use
G2 reviewers praise the clean interface, simple setup and ease of building chatbot response flows.Read 21 Oct 2026 · g2.com
Praise: Support
G2 reviewers describe customer support as responsive and helpful.Read 21 Oct 2026 · g2.com
Rating on Apple App Store
The listing says the app has not received enough ratings or reviews to display a rating overview.Read 21 Oct 2026 · apps.apple.com
Rating on Capterra
4.7 out of 5 from 36 reviews.Read 21 Oct 2026 · capterra.com
Rating on G2
4.8 out of 5 from 31 reviews.Read 21 Oct 2026 · g2.com
Rating on GetApp
4.7 out of 5 from 36 reviews.Read 21 Oct 2026 · getapp.com
Rating on Shopify App Store
4.5 out of 5 from 2 reviews.Read 21 Oct 2026 · apps.shopify.com
Rating on Trustpilot
4.6 out of 5 from 38 reviews.Read 21 Oct 2026 · trustpilot.com
Routing
Desku says the chatbot can route and prioritize conversations using intent and sentiment.Read 21 Oct 2026 · desku.io
System requirements
The iOS app requires iOS 15.6 or later, while its Mac compatibility listing requires macOS 12.5 or later and an Apple M1 chip or later.Read 21 Oct 2026 · apps.apple.com
Ticket workflow
Chatbot conversations can be converted into helpdesk tickets with context and tags.Read 21 Oct 2026 · desku.io
Training
The builder accepts FAQs, documents, URLs and question-and-answer entries as chatbot training material.Read 21 Oct 2026 · desku.io
Visual flow builder
YesRead 22 Sep 2026 · desku.io

Plans and prices

Free Free billed monthly 2 agents · 1 inbox Read 22 Sep 2026 · desku.io
Growth $39 a month billed monthly 6 agents Read 22 Sep 2026 · desku.io
Advance $79 a month billed monthly 12 agents Read 22 Sep 2026 · desku.io
Business $179 a month billed monthly 25 agents Read 22 Sep 2026 · desku.io
Free Free $0 /mo; free forever 2 agents · 200 customer profiles · 1 shared inbox · 1 chat widget · 1 chatbot Read 21 Oct 2026 · desku.io
Growth $39 a month $39 /mo 6 agents · 5,000 customer profiles · 5 shared inboxes · 1 chat widget · 1 chatbot · limited ticket automation and integrations Read 21 Oct 2026 · desku.io
Advance $79 a month $79 /mo 12 agents · 50,000 customer profiles · unlimited shared inboxes · 2 chat widgets · 2 chatbots · limited ticket automation Read 21 Oct 2026 · desku.io
Business $179 a month $179 /mo 25 agents · 200,000 customer profiles · unlimited shared inboxes · 2 chat widgets · 2 chatbots · 10 advanced rules Read 21 Oct 2026 · desku.io

Every Desku AI Chatbot Builder plan and price →

Strong points and limits

Strong points

  • Visual flow builder for bot interactions.
  • AI bot generation and knowledge-base answers.
  • Human handoff is available.
  • Inbox includes comment management and team assignment.
  • Runs on web, iOS, and Android.

Limits

  • Free plan includes only 2 agents.
  • Free plan includes 1 inbox.
  • Growth costs $39 a month.
  • Business costs $179 a month.

Who it suits

Desku suits teams that want chatbot setup and customer conversation handling across channels. The listed plans accommodate teams ranging from 2 agents on Free to 25 on Business.

Verdict

Desku brings chatbot automation, human handoff, and social inbox management together, with mobile apps and several team-size tiers. The free tier is limited to 2 agents and 1 inbox.

Where Specifiction places it

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