AiSensy vs Desku AI Chatbot Builder
AiSensy
aisensy.com
Desku AI Chatbot Builder
desku.ioSide by side
| Figure | AiSensy | Desku AI Chatbot Builder |
|---|---|---|
| Price from | $6/mo | $39/mo |
| Free plan | Yes | Yes |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Plans published | 17 | 8 |
| Spec score · Chatbot Builders | 9.3 (#4) | 9.1 (#10) |
| Company legal name | AiSensy's terms identify the contracting company as AiSensy Communications Private Limited. | The terms identify the contracting company using an unresolved placeholder for its legal entity name, so the legal name could not be verified from that page. |
| Documentation | The help center organizes articles into onboarding, WhatsApp API, billing, integrations, templates and broadcasting, verification and platform features. | The help center organizes guides for setup, notifications, features, ticket automation, Eva AI, integrations, custom apps and JavaScript SDK/public API. |
| Free plan | Yes | Yes |
| Google Play listing | The Google Play listing shows 10K+ downloads and describes broadcasting, no-code chatbots, multi-agent live chat and analytics; it does not show a rating count in the opened listing. | Google Play lists Desku Helpdesk with 500+ downloads; the opened listing showed no rating or rating count. |
| Headquarters | LinkedIn lists the headquarters as Gurgaon, Delhi NCR, India. | Wilmington, Delaware, United States |
| Human handoff | Agents can take over chatbot conversations, with notifications for bot-to-human transfers. | The chatbot can escalate conversations to human agents and transfer them to live chat. |
| Integrations | The integration directory advertises more than 2,000 connections and names Shopify, WooCommerce, Razorpay, Zapier, Pabbly, WebEngage and LeadSquared among examples. | Desku lists Shopify, WooCommerce, Ecwid, Magento, Shopline, WhatsApp, Instagram, Facebook Messenger, Zapier, Slack and email via IMAP/SMTP among its integrations. |
| Praise: ease of use | G2's review summary reports repeated praise for an intuitive interface and straightforward onboarding. | G2 reviewers praise the clean interface, simple setup and ease of building chatbot response flows. |
| Praise: support | G2's review summary reports repeated praise for responsive and helpful customer support, while also noting delays in busy periods. | G2 reviewers describe customer support as responsive and helpful. |
| Product | AiSensy describes itself as an AI-powered WhatsApp marketing and engagement platform powered by official WhatsApp APIs. | Desku describes its AI Chatbot Builder as a visual, no-code tool for creating, training and deploying customer support chatbots. |
| Rating on Apple App Store | 4.0 out of 5 from 105 ratings. | The listing says the app has not received enough ratings or reviews to display a rating overview. |
| Rating on Capterra | 4.4 out of 5 from 5 reviews. | 4.7 out of 5 from 36 reviews. |
| Rating on G2 | 4.4 out of 5 from 131 reviews. | 4.8 out of 5 from 31 reviews. |
| Rating on Shopify App Store | 4.1 out of 5 from 53 reviews. | 4.5 out of 5 from 2 reviews. |
Plans
AiSensy
- Free ForeverFree
- Basic$45 a month
- Pro$99 a month
- Premium$299 a month
- Unlimited$899 a month
- Free ForeverFree
- Basic$45 a month
- AI Agent Builder add-on$50 a month
- WhatsApp AI Agent Builder$50 a month
- Drag & Drop WhatsApp Chatbot Builder (annual billing)$72 a year
Desku AI Chatbot Builder
- FreeFree
- Growth$39 a month
- Advance$79 a month
- Business$179 a month
- FreeFree
- Growth$39 a month
- Advance$79 a month
- Business$179 a month
In their own words
AiSensy
AiSensy is a WhatsApp marketing and engagement platform built on official WhatsApp APIs. Businesses can send broadcasts, schedule them up to two months ahead, and use multiple messaging categories. Drag-and-drop chatbots can route conversations to human agents, while AiSensy’s WhatsApp AI agents are described as handling context-aware conversations around the clock. Click-to-WhatsApp ads and WhatsApp Forms capture information in chats. Listed integrations include Shopify, Razorpay, WooCommerce, WebEngage, Zapier, PayU, and LeadSquared; a free API integration can connect APIs and automate notifications from CRMs or portals. The service is available on Android, iOS, and web, with API access. Free Forever costs nothing and has fair-use limits, including up to 200 agents, 500 tags, 100 attributes, and 50 segments. Basic is $45 a month. WhatsApp conversation credits are recharged separately, with per-message charges depending on the recipient’s country. Separate AI Agent Builder and chatbot builder plans are also listed.
Desku AI Chatbot Builder
Desku AI Chatbot Builder combines chatbot creation with a multichannel inbox for customer conversations. A visual flow builder and AI bot generation support bot setup, while knowledge-base answers help automate responses. Conversations can be handed off to a human. Its unified social inbox includes comment management, reply automation, and team assignment.
The service runs on the web, iOS, and Android, and a mobile app is available. Pricing is freemium. The Free plan costs nothing, billed monthly, and includes 2 agents and 1 inbox. Growth costs $39 a month, billed monthly, for 6 agents. Advance costs $79 a month for 12 agents, and Business costs $179 a month for 25 agents. A 14-day trial is listed. The maker is based in Wilmington, Delaware, United States.