Chatbase vs Desku AI Chatbot Builder
Chatbase
chatbase.co
Desku AI Chatbot Builder
desku.ioSide by side
| Figure | Chatbase | Desku AI Chatbot Builder |
|---|---|---|
| Price from | $40/mo | $39/mo |
| Free plan | Yes | Yes |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Plans published | 9 | 8 |
| Spec score · Chatbot Builders | 9.3 (#3) | 9.1 (#10) |
| Analytics | Backstage and analytics tools expose conversation topics, sentiment, trends, confidence and operational summaries. | The builder includes conversation analytics for tracking chatbot performance and accuracy. |
| Deployment channels | multichannel | multichannel |
| Free plan | Yes | Yes |
| Headquarters | San Francisco, California | Wilmington, Delaware, United States |
| Human handoff | The helpdesk supports escalation to humans while preserving the conversation transcript and context. | The chatbot can escalate conversations to human agents and transfer them to live chat. |
| Integrations | Listed integrations include Zendesk, Freshdesk, Gorgias, Zoho Desk, Intercom, Help Scout, HubSpot, Salesforce, WhatsApp, Messenger, Instagram, Slack, Twilio, SIP, Shopify, Adobe Commerce, Stripe, WordPress, Notion, Zapier, Make, Calendly and Cal.com. | Desku lists Shopify, WooCommerce, Ecwid, Magento, Shopline, WhatsApp, Instagram, Facebook Messenger, Zapier, Slack and email via IMAP/SMTP among its integrations. |
| Knowledge-base answers | Yes | Yes |
| Praise: ease of use | Capterra and GetApp reviewers repeatedly describe setup and the interface as easy, intuitive and quick for nontechnical users. | G2 reviewers praise the clean interface, simple setup and ease of building chatbot response flows. |
| Praise: support | Trustpilot reviewers frequently praise fast, polite and helpful customer support. | G2 reviewers describe customer support as responsive and helpful. |
| Product | Chatbase provides customer-facing AI agents for customer support, sales, and product guidance across chat, email, and voice. | Desku describes its AI Chatbot Builder as a visual, no-code tool for creating, training and deploying customer support chatbots. |
| Rating on Capterra | 4.3 out of 5 from 73 reviews | 4.7 out of 5 from 36 reviews. |
| Rating on G2 | 4.8 out of 5 from 46 reviews | 4.8 out of 5 from 31 reviews. |
| Rating on GetApp | 4.3 out of 5 from 73 verified reviews | 4.7 out of 5 from 36 reviews. |
| Rating on Shopify App Store | 4.9 out of 5 from 38 reviews | 4.5 out of 5 from 2 reviews. |
Plans
Chatbase
- FreeFree
- Hobby$40 a month
- Standard$150 a month
- Pro$500 a month
- EnterprisePriced on request
- Hobby$40 a month
- Standard$150 a month
- Pro$500 a month
- EnterprisePriced on request
Desku AI Chatbot Builder
- FreeFree
- Growth$39 a month
- Advance$79 a month
- Business$179 a month
- FreeFree
- Growth$39 a month
- Advance$79 a month
- Business$179 a month
In their own words
Chatbase
Chatbase provides customer-facing AI agents for support, sales, and product guidance across chat, email, and voice. Teams can build, test, deploy, and improve agents without code. Agents can use help centers, files, links, Q&As, Notion pages, tickets, and product data; plain-language procedures and actions let them look up information or make changes in connected systems. Testing tools include customer-scenario simulations, saved regression tests, and conversation traces. Listed integrations include Salesforce, Zendesk, Freshdesk, Gorgias, Help Scout, HubSpot, Intercom, Shopify, Slack, Zapier, and Twilio. Chatbase says customer data is encrypted in transit and at rest, is not used to train models, and is accessible only to the customer's AI agent. The Free plan includes 50 message credits per month and one member, but agents are deleted after 14 days of inactivity. Hobby costs $40 a month for 700 credits; Standard costs $150 a month for 4,000 credits; Pro costs $500 a month for 15,000 credits. Hobby, Standard, and Pro have a 7-day trial. Developer tools include a JavaScript embed, REST API, CLI, and Android and iOS SDKs.
Desku AI Chatbot Builder
Desku AI Chatbot Builder combines chatbot creation with a multichannel inbox for customer conversations. A visual flow builder and AI bot generation support bot setup, while knowledge-base answers help automate responses. Conversations can be handed off to a human. Its unified social inbox includes comment management, reply automation, and team assignment.
The service runs on the web, iOS, and Android, and a mobile app is available. Pricing is freemium. The Free plan costs nothing, billed monthly, and includes 2 agents and 1 inbox. Growth costs $39 a month, billed monthly, for 6 agents. Advance costs $79 a month for 12 agents, and Business costs $179 a month for 25 agents. A 14-day trial is listed. The maker is based in Wilmington, Delaware, United States.