AgentTime Scheduler vs Dialpad WFM
AgentTime Scheduler
portagecommunications.com
Dialpad WFM
wfm.dialpad.comSide by side
| Figure | AgentTime Scheduler | Dialpad WFM |
|---|---|---|
| Price from | — | — |
| Free plan | — | — |
| Free trial | — | — |
| Open source | — | — |
| Web | — | Yes |
| Windows | Yes | Yes |
| macOS | — | Yes |
| iOS | — | Yes |
| Android | — | Yes |
| API | — | Yes |
| Plans published | 1 | 1 |
| Spec score · Call Center Workforce Management Software | 7.7 (#13) | 8.3 (#5) |
| Purpose | AgentTime imports call volume forecasts and average call lengths by time period to create weekly schedules for agent groups. | Dialpad WFM forecasts contact demand, schedules shifts, and tracks agent performance for contact centers. |
Plans
In their own words
AgentTime Scheduler
AgentTime Scheduler has no write-up on Specifiction yet; its figures are above.
Dialpad WFM
Dialpad WFM is workforce management software for contact centers. It forecasts demand across queues, inboxes, and channels, then schedules shifts around operational needs. Forecasts use 12 months of historical voice and SMS data from a connected Dialpad account; for supported customer-service integrations, they typically take around 72 hours to generate. Its dashboard refreshes every minute with agent activity and queue coverage, and lets teams edit schedules and redeploy agents. Reports cover adherence, occupancy, and productivity when integrations are set up and schedules are published. The product supports intraday management, skills-based scheduling, and agent self-service. Listed service integrations include Front, Twilio, Aircall, Intercom, Salesforce, Zendesk, Dixa, Kustomer, and Talkdesk. Calendar tools include time-off integration and one-way Outlook syncing into WFM. Dialpad says the software can see contact volumes but not message content, which is redacted during collection. It runs on Android, iOS, macOS, web, and Windows, with cloud deployment and APIs for schedule and performance data. Pricing is on request.