Agile CRM vs Capsule CRM
Agile CRM
agilecrm.comCapsule CRM
capsulecrm.comSide by side
| Figure | Agile CRM | Capsule CRM |
|---|---|---|
| Price from | $8.99/mo | $11/mo |
| Free plan | Yes | Yes |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Plans published | 12 | 7 |
| Spec score · Customer Relationship Management - Small Business Software | 9.5 (#1) | 9.4 (#3) |
| Spec score · Small Business CRM | 9.5 (#1) | 9.3 (#4) |
| Spec score · CRM Software | 9.4 (#8) | 9.4 (#6) |
| Spec score · CRM for small business | 9.3 (#6) | 9.2 (#9) |
| API documentation depth | The API site says reference documentation covers CRM objects such as contacts, campaigns, deals and tasks, with README files and screenshots hosted on GitHub. | Developer documentation covers parties, opportunities, projects, tasks, entries, attachments, filters, tracks, users, teams, tags, custom fields, pipelines, boards, stages and REST hooks. |
| Contact management | The product provides 360-degree contact views with conversations, deals, tasks and web activity. | The product stores customer relationship records, supports full-text search, custom fields, tags, imports and file attachments. |
| Email sync | Yes | Yes |
| Founded | 2013 | Capsule was launched in 2009; Zestia Limited was incorporated on 5 November 2007. |
| Free plan | Yes | Yes |
| Integrations | The vendor highlights integrations with Twitter, Facebook, Google Apps, Twilio, RingCentral and LinkedIn; plans also list Google, Shopify and Stripe sync. | The integration catalog lists services including Xero, QuickBooks, FreshBooks, Sage, FreeAgent, KashFlow, Mailchimp, Wufoo, Zendesk, Zapier, Google, Microsoft, Zoom and Slack. |
| Marketing automation | Marketing workflows are built with a drag-and-drop designer supporting multi-step campaigns. | Yes |
| Mobile app | Yes | The Android app supports offline access, contact activity, direct calls or email, maps, opportunities and follow-up tasks. |
| Praise: ease of use | TrustRadius reviewers describe simple setup, easy navigation, quick team onboarding and useful lead scoring and reporting. | G2 reviewers repeatedly describe Capsule as easy to learn, intuitive and simple for contact, task and opportunity management. |
| Rating on Apple App Store | 1.6 out of 5 from 33 ratings | 4.5 out of 5 from 44 ratings |
| Rating on G2 | 4.0 out of 5 from 368 reviews | 4.7 out of 5 from 524 reviews |
| Rating on GetApp | 4.1 out of 5 from 522 reviews | 4.5 out of 5 from 167 reviews |
| Rating on Trustpilot | 4.6 out of 5 from 1,775 reviews | 4.5 out of 5 from 68 reviews |
| Visual sales pipeline | Yes | Users can manage opportunities in a drag-and-drop visual pipeline, filter them and view forecasts and conversion metrics. |
Plans
Agile CRM
- FreeFree
- Starter$8.99 a month
- Regular$29.99 a month
- Enterprise$47.99 a month
- FreeFree
- FREEFree
- Starter$8.99 a month
- STARTER$8.99 a month
- Regular$29.99 a month
- REGULAR$29.99 a month
Capsule CRM
- FreeFree
- Starter$18 a month
- Growth$36 a month
- Advanced$54 a month
- UltimatePrice not published
- Marketing add-on$11 a month
- UltimatePriced on request
In their own words
Agile CRM
Agile CRM combines sales enablement, marketing automation, and customer service in one CRM platform. Sales tools cover contact and deal management, lead scoring, appointment scheduling, telephony, and sales reporting. Marketing features include campaign automation, email campaigns and tracking, landing pages, web engagement, and mobile marketing. Service tools include helpdesk ticketing, groups, labels, canned responses, views, activities, and reports. Android and iOS apps support managing contacts, sending campaigns, and making calls. Listed integrations include Twitter, Facebook, LinkedIn, Zendesk, HelpScout, and LiveHelpNow; developer resources include REST and language APIs, webhooks, and single sign-on integration. The Free plan costs nothing and allows up to 10 users and 1,000 contacts and companies. Starter costs $8.99 a month and includes 5,000 API calls per day. Higher plans add features such as two-way telephony and call recording. The pricing FAQ states a 99.5% uptime guarantee on paid plans. Agile CRM describes its offering as a sales and marketing solution for small and medium-sized businesses.
Capsule CRM
Capsule CRM has no write-up on Specifiction yet; its figures are above.