Agile CRM vs Gamefic

Agile CRM combines sales enablement, marketing automation, and customer service in one CRM platform. Sales tools cover contact and deal management, lead scoring, appointment scheduling, telephony, and sales reporting. Marketing features include campaign automation, email campaigns and tracking, landing pages, web engagement, and mobile marketing. Service tools include helpdesk ticketing, groups, labels, canned responses, views, activities, and reports. Android and iOS apps support managing contacts, sending campaigns, and making calls. Listed integrations include Twitter, Facebook, LinkedIn, Zendesk, HelpScout, and LiveHelpNow; developer resources include REST and language APIs, webhooks, and single sign-on integration. The Free plan costs nothing and allows up to 10 users and 1,000 contacts and companies. Starter costs $8.99 a month and includes 5,000 API calls per day. Higher plans add features such as two-way telephony and call recording. The pricing FAQ states a 99.5% uptime guarantee on paid plans. Agile CRM describes its offering as a sales and marketing solution for small and medium-sized businesses.

Gamefic is a gamification platform for companies seeking to engage employees and improve performance. Employee and team results update in real time and appear on a screen, while reports, rankings, and KPI metrics support follow-up. Employees can earn coins for real rewards, and alerts cover rewards, trophies, and training. A company social network supports employee interactions, and training and tests include indicators and metrics. Companies can customize the platform for their requirements. Gamefic says it uses machine learning to analyze user profiles and makes collected data available through artificial intelligence. It also says it connects with major CRMs, though it does not name them on the page. The platform can be used on a computer, TV, or cell phone and is listed for Android, iOS, and web. A free one-month trial is available through the Gamefic 3.0 app; pricing is personalized and available on request. The company is headquartered in São Paulo, Brazil. Its privacy policy says it handles personal information under Brazil’s LGPD and that users can request changes or deletion of their data.