| Security | AgileCase states that it uses 256-bit SSL encrypted channels, encrypts user accounts, restricts support-staff access to private data, tokenizes uploaded document names and maintains full backups. | Avanco states that CAPS operates in a secure environment with SOC 2 compliance, multi-factor authentication, continuous monitoring, and regular security testing. |
| Support | AgileCase offers documentation, a support portal, enhanced support and free onboarding; its pricing page states a 12-hour turnaround on support responses. | Ongoing CAPS support includes system updates, user training, and operational support. |
