| Price from | $25/mo | $38/mo |
| Free plan | — | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | Yes |
| macOS | Yes | Yes |
| iOS | Yes | — |
| Android | Yes | — |
| API | Yes | — |
| Plans published | 3 | 3 |
| Spec score · Case Management Software | 8.7 (#11) | 8.4 (#18) |
| Deployment | cloud | cloud |
| Free plan | No | No |
| Reporting dashboards | Yes | Yes |
| Security | AgileCase states that it uses 256-bit SSL encrypted channels, encrypts user accounts, restricts support-staff access to private data, tokenizes uploaded document names and maintains full backups. | FactBox says it encrypts data in transit and at rest and offers phone-based two-factor authentication. |
| Support | AgileCase offers documentation, a support portal, enhanced support and free onboarding; its pricing page states a 12-hour turnaround on support responses. | The site says support is available by email, chat, and phone, with most questions answered within hours. |