AgileCase vs Workpro Casework
AgileCase
agilecase.comWorkpro Casework
workpro.comSide by side
| Figure | AgileCase | Workpro Casework |
|---|---|---|
| Price from | $25/mo | — |
| Free plan | — | — |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | — |
| macOS | Yes | — |
| iOS | Yes | — |
| Android | Yes | — |
| API | Yes | Yes |
| Self-hosted | — | Yes |
| Plans published | 3 | 1 |
| Spec score · Case Management Software | 8.7 (#11) | 8.0 (#39) |
| Audit trail | Yes | Yes |
| Custom case fields | Yes | Yes |
| Deployment | cloud | A typical deployment of the standard Workpro product takes approximately six weeks, and customisations can extend that timeframe. |
| Hosting | AgileCase is a 100% cloud case management system hosted on Amazon's AWS platform, so customers do not need internal server hardware. | Workpro is available as SaaS hosted in UK data centres or as an on-premise installation; the SaaS service states a 99.9% availability guarantee. |
| Case intake forms | Yes | Yes |
| Product | AgileCase is case management software that grows with a business. | Workpro manages customer and employee casework, including complaints, HR cases, information requests and process non-conformance cases. |
| Reporting | Users can build custom reports, apply criteria in real time, secure reports and export results in Excel, CSV, Word or PDF. | Workpro includes a standard reports library and SQL Report Builder, and users can export data to Excel. |
| Reporting dashboards | Yes | Yes |
| Security | AgileCase states that it uses 256-bit SSL encrypted channels, encrypts user accounts, restricts support-staff access to private data, tokenizes uploaded document names and maintains full backups. | Workpro supports case-level access restrictions, an audit trail, encryption at rest and in transit, and GDPR-related workflows. |
| Support | AgileCase offers documentation, a support portal, enhanced support and free onboarding; its pricing page states a 12-hour turnaround on support responses. | Workpro offers a 24/7 online helpdesk, support by email or telephone, and remote support; its licence agreement includes one system upgrade per year. |
| Workflow automation | Yes | Yes |
Plans
In their own words
Workpro Casework
Workpro Casework has no write-up on Specifiction yet; its figures are above.