Aha! Ideas vs CustomerHero
Aha! Ideas
aha.io
CustomerHero
customerhero.comSide by side
| Figure | Aha! Ideas | CustomerHero |
|---|---|---|
| Price from | $49/mo | — |
| Free plan | — | — |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | — |
| macOS | Yes | — |
| API | Yes | — |
| Plans published | 2 | 0 |
| Spec score · Customer Feedback Software | 8.7 (#6) | 6.7 (#56) |
| Feedback channels | The product supports feedback polls, in-app idea submission, and automatic detection of product ideas. | CustomerHero describes its approach as omnichannel, collecting feedback across online, in-store, and other touchpoints. |
| Integrations | Aha! Ideas integrates with more than 15 tools, including Salesforce, HubSpot, Zendesk, Jira, Slack, and Microsoft Teams. | CustomerHero says it supports integration with existing systems via API, sFTP, or webhook. |
| Support | Aha! says its Customer Success team is available 24/7 and typically responds to requests within two hours without charging for support. | Each client is assigned a dedicated account manager who provides support by chat, email, and phone. |
Plans
In their own words
Aha! Ideas
Aha! Ideas helps product teams gather feedback from customers and communities, then assess ideas by revenue potential. Teams can create custom-branded portals where unlimited portal users submit feedback and vote. Other inputs include polls, in-app idea submission, and automatic product-idea detection. Requests can be reviewed in a single view, evaluated with scorecards, and ranked by priority. Its AI assistant, Elle, can find themes in feedback, surface use cases across related ideas, and identify similar ideas for possible merging. The Advanced plan adds dynamic forms, proxy voting, CRM integrations, polls, advanced reporting, automation rules, and portal translation; CRM connections such as Salesforce and Zendesk require that plan. Essentials costs $49 a month, billed Monthly, starting at $49 per user/month with a minimum of three paid users. Advanced costs $74 a month, billed Monthly, with the same starting per-user price structure and minimum. A 30-day trial includes Advanced functionality, permits colleague invitations, and requires no credit card. Every plan includes HTTPS communications and encryption at rest. Users can export data as CSV or use the Aha! API. The product is available on web, macOS, Windows, as an extension, and through an API.
CustomerHero
CustomerHero has no write-up on Specifiction yet; its figures are above.