CustomerHero

Spec sheet

Product

CustomerHero is a software-with-a-service solution for building Voice of Customer programs that collect, analyze, and act on feedback.Read 4 Oct 2026 · customerhero.com

Audience

The platform is designed for companies of any size and industry.Read 4 Oct 2026 · customerhero.com

Integrations

CustomerHero says it supports integration with existing systems via API, sFTP, or webhook.Read 4 Oct 2026 · customerhero.com

Support

Each client is assigned a dedicated account manager who provides support by chat, email, and phone.Read 4 Oct 2026 · customerhero.com

AI insights

CustomerHero says its text analytics categorizes feedback by topic and emotion and that sensitive data does not reach external systems or AI models.Read 4 Oct 2026 · customerhero.com

Analytics

Its metrics include NPS, CSAT, CES, Google Reviews, employee NPS, and Net Satisfaction.Read 4 Oct 2026 · customerhero.com

Branding and security

The platform supports custom branding, white-label communications, and feedback requests hosted on a dedicated domain with SSL encryption.Read 4 Oct 2026 · customerhero.com

Dashboards

The platform offers real-time, multilevel dashboards with custom views and role-based access.Read 4 Oct 2026 · customerhero.com

Feedback channels

CustomerHero describes its approach as omnichannel, collecting feedback across online, in-store, and other touchpoints.Read 4 Oct 2026 · customerhero.com

Implementation

CustomerHero offers discovery, tailored platform setup, ongoing monitoring, and optimization as part of its implementation process.Read 4 Oct 2026 · customerhero.com

Pricing

The opened maker pages direct visitors to talk with sales or request a demo and do not state plan prices.Read 4 Oct 2026 · customerhero.com

Security and compliance

CustomerHero states that it adheres to ISO 27001 and GDPR and uses enterprise-grade encryption and security protocols.Read 4 Oct 2026 · customerhero.com

Where Specifiction places it

• Customer Feedback Software#56 of 596.7