Canny vs CustomerHero
Canny
canny.io
CustomerHero
customerhero.comSide by side
| Figure | Canny | CustomerHero |
|---|---|---|
| Price from | $79/mo | — |
| Free plan | Yes | — |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| API | Yes | — |
| Plans published | 5 | 0 |
| Spec score · Customer Feedback Software | 9.2 (#2) | 6.7 (#56) |
| Integrations | Listed integrations include Intercom, Zendesk, Asana, ClickUp, Discord, Segment, Slack, HubSpot, Jira, Linear, Microsoft Teams, OIDC, Okta, OneLogin, Salesforce, Google Analytics, and Zapier. | CustomerHero says it supports integration with existing systems via API, sFTP, or webhook. |
| Support | Every customer receives live chat, email support, and a help center; Business customers receive a dedicated customer success manager. | Each client is assigned a dedicated account manager who provides support by chat, email, and phone. |
Plans
In their own words
Canny
Canny is an AI-powered customer feedback platform for collecting requests, prioritizing them, and sharing product updates. Its Autopilot can capture, deduplicate, and triage feedback from customer conversations and other sources. Customers can submit and vote on requests in a portal, check their status, and see what is coming next. Teams can publish public or private roadmaps, send status updates, and announce releases. Canny links requests to customer accounts and revenue impact to support prioritization. Listed integrations include Intercom, Zendesk, Slack, Salesforce, HubSpot, Jira, and Linear; a public API and Chrome extension provide additional ways to connect or capture feedback. The platform serves product-led teams, including product, sales, customer success, customer experience, and marketing groups. It is available on the web, through an API, and as an extension. The Free plan is free and includes 25 tracked users with unlimited feedback. Pro is $79 a month, billed yearly, and starts at 100+ tracked users.
CustomerHero
CustomerHero has no write-up on Specifiction yet; its figures are above.