Aha! Ideas vs Fider

Aha! Ideas helps product teams gather feedback from customers and communities, then assess ideas by revenue potential. Teams can create custom-branded portals where unlimited portal users submit feedback and vote. Other inputs include polls, in-app idea submission, and automatic product-idea detection. Requests can be reviewed in a single view, evaluated with scorecards, and ranked by priority. Its AI assistant, Elle, can find themes in feedback, surface use cases across related ideas, and identify similar ideas for possible merging. The Advanced plan adds dynamic forms, proxy voting, CRM integrations, polls, advanced reporting, automation rules, and portal translation; CRM connections such as Salesforce and Zendesk require that plan. Essentials costs $49 a month, billed Monthly, starting at $49 per user/month with a minimum of three paid users. Advanced costs $74 a month, billed Monthly, with the same starting per-user price structure and minimum. A 30-day trial includes Advanced functionality, permits colleague invitations, and requires no credit card. Every plan includes HTTPS communications and encryption at rest. Users can export data as CSV or use the Aha! API. The product is available on web, macOS, Windows, as an extension, and through an API.

Fider is an open source platform for collecting customer feedback and feature requests through a shared board. Customers can submit ideas, discuss suggestions, and vote on product direction. The free plan includes unlimited customers, members, feedback, discussion, and voting under a fair use policy of 250 feedback requests, plus customization, multiple languages, and integrations. Pro costs $25 a month, billed month-to-month, and adds content moderation and unlimited feedback items; the pricing FAQ also mentions SEO indexing. Fider runs on the web and supports API, Linux, and self-hosted deployments. Its API covers posts, votes, comments, users, tags, and invitations, with guides for webhooks and OAuth. Users can choose self-service cloud hosting or deploy on their own infrastructure, with Docker recommended and guides for Coolify, AWS, Azure, and Heroku. Fider describes audiences including product managers, customer success teams, startups, SaaS businesses, mobile app companies, and game developers. Support is by email, with replies potentially taking up to 48 hours.