Aha! Ideas vs SureFeedback
Aha! Ideas
aha.ioSureFeedback
surefeedback.comSide by side
| Figure | Aha! Ideas | SureFeedback |
|---|---|---|
| Price from | $49/mo | $1.58/mo |
| Free plan | — | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | — |
| macOS | Yes | — |
| API | Yes | Yes |
| Self-hosted | — | Yes |
| Plans published | 2 | 6 |
| Spec score · Customer Feedback Software | 8.7 (#6) | 7.8 (#39) |
| Headquarters | Distributed team (U.S. + international) | Claymont, Delaware, United States |
| Integrations | Aha! Ideas integrates with more than 15 tools, including Salesforce, HubSpot, Zendesk, Jira, Slack, and Microsoft Teams. | The pricing page lists Ottokit and ZipWP integrations as coming soon and includes a WordPress plugin. |
| Security | Every plan includes HTTPS network communications and encryption at rest; Aha! says it is ISO 27001 certified and complies with GDPR. | The privacy policy says screenshots are encrypted and access-controlled, with retention following project and account settings. |
| Support | Aha! says its Customer Success team is available 24/7 and typically responds to requests within two hours without charging for support. | Cloud plans include product support and documentation for setup, configuration, and day-to-day usage; higher plans have priority support. |
Plans
SureFeedback
- Cloud Starter$19 a year
- Cloud Professional$29 a year
- Cloud Business$59 a year
- Self-Hosted Starter$99 a year
- Self-Hosted Professional$139 a year
- Self-Hosted Business$169 a year
In their own words
Aha! Ideas
Aha! Ideas helps product teams gather feedback from customers and communities, then assess ideas by revenue potential. Teams can create custom-branded portals where unlimited portal users submit feedback and vote. Other inputs include polls, in-app idea submission, and automatic product-idea detection. Requests can be reviewed in a single view, evaluated with scorecards, and ranked by priority. Its AI assistant, Elle, can find themes in feedback, surface use cases across related ideas, and identify similar ideas for possible merging. The Advanced plan adds dynamic forms, proxy voting, CRM integrations, polls, advanced reporting, automation rules, and portal translation; CRM connections such as Salesforce and Zendesk require that plan. Essentials costs $49 a month, billed Monthly, starting at $49 per user/month with a minimum of three paid users. Advanced costs $74 a month, billed Monthly, with the same starting per-user price structure and minimum. A 30-day trial includes Advanced functionality, permits colleague invitations, and requires no credit card. Every plan includes HTTPS communications and encryption at rest. Users can export data as CSV or use the Aha! API. The product is available on web, macOS, Windows, as an extension, and through an API.
SureFeedback
SureFeedback has no write-up on Specifiction yet; its figures are above.