SureFeedback

Spec sheet

Purpose

SureFeedback Cloud collects and manages visual feedback on websites.Read 11 Oct 2026 · surefeedback.com

Intended users

The maker lists freelancers, product development teams, web agencies, and QA teams as use cases.Read 11 Oct 2026 · surefeedback.com

Integrations

The pricing page lists Ottokit and ZipWP integrations as coming soon and includes a WordPress plugin.Read 11 Oct 2026 · surefeedback.com

Security

The privacy policy says screenshots are encrypted and access-controlled, with retention following project and account settings.Read 11 Oct 2026 · surefeedback.com

Support

Cloud plans include product support and documentation for setup, configuration, and day-to-day usage; higher plans have priority support.Read 11 Oct 2026 · surefeedback.com

Headquarters

Claymont, Delaware, United StatesRead 28 Sep 2026 · surefeedback.com

Availability target

The Cloud terms state a target uptime of 99.9% and say uninterrupted or error-free service is not guaranteed.Read 11 Oct 2026 · surefeedback.com

Data ownership

For the self-hosted plugin, data is stored on the customer’s WordPress server; Cloud receives it only if the customer explicitly connects it.Read 11 Oct 2026 · surefeedback.com

Feedback tools

The Cloud service provides screenshots, annotations, comments, team workflows, and project and workspace management.Read 11 Oct 2026 · surefeedback.com

Guest feedback

Clients or guests can leave feedback without logging in by providing their name and email.Read 11 Oct 2026 · surefeedback.com

Payment data

SureFeedback says it does not store credit card numbers; card details are entered directly with Stripe or PayPal.Read 11 Oct 2026 · surefeedback.com

Review workflow

Plans list Kanban task management, page approvals, request-changes notifications, analytics, and reporting.Read 11 Oct 2026 · surefeedback.com

Self-hosted option

The self-hosted version is a WordPress plugin that stores projects and feedback in the customer’s WordPress dashboard and server.Read 11 Oct 2026 · surefeedback.com

Trial limits

The 7-day free trial allows one organization, one connected site, and up to 50 invited users.Read 11 Oct 2026 · surefeedback.com

Website support

Cloud works with WordPress, Shopify, and custom websites through a lightweight JavaScript widget or snippet; WordPress has a connector plugin.Read 11 Oct 2026 · surefeedback.com

Plans and prices

Every SureFeedback plan and price →

Where Specifiction places it

• Customer Feedback Software#39 of 597.8