Canny vs SureFeedback
Canny
canny.ioSureFeedback
surefeedback.comSide by side
| Figure | Canny | SureFeedback |
|---|---|---|
| Price from | $79/mo | $1.58/mo |
| Free plan | Yes | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| API | Yes | Yes |
| Self-hosted | — | Yes |
| Plans published | 5 | 6 |
| Spec score · Customer Feedback Software | 9.2 (#2) | 7.8 (#39) |
| Integrations | Listed integrations include Intercom, Zendesk, Asana, ClickUp, Discord, Segment, Slack, HubSpot, Jira, Linear, Microsoft Teams, OIDC, Okta, OneLogin, Salesforce, Google Analytics, and Zapier. | The pricing page lists Ottokit and ZipWP integrations as coming soon and includes a WordPress plugin. |
| Security | Canny says it is SOC 2 certified and makes its report available on request. | The privacy policy says screenshots are encrypted and access-controlled, with retention following project and account settings. |
| Support | Every customer receives live chat, email support, and a help center; Business customers receive a dedicated customer success manager. | Cloud plans include product support and documentation for setup, configuration, and day-to-day usage; higher plans have priority support. |
Plans
SureFeedback
- Cloud Starter$19 a year
- Cloud Professional$29 a year
- Cloud Business$59 a year
- Self-Hosted Starter$99 a year
- Self-Hosted Professional$139 a year
- Self-Hosted Business$169 a year
In their own words
Canny
Canny is an AI-powered customer feedback platform for collecting requests, prioritizing them, and sharing product updates. Its Autopilot can capture, deduplicate, and triage feedback from customer conversations and other sources. Customers can submit and vote on requests in a portal, check their status, and see what is coming next. Teams can publish public or private roadmaps, send status updates, and announce releases. Canny links requests to customer accounts and revenue impact to support prioritization. Listed integrations include Intercom, Zendesk, Slack, Salesforce, HubSpot, Jira, and Linear; a public API and Chrome extension provide additional ways to connect or capture feedback. The platform serves product-led teams, including product, sales, customer success, customer experience, and marketing groups. It is available on the web, through an API, and as an extension. The Free plan is free and includes 25 tracked users with unlimited feedback. Pro is $79 a month, billed yearly, and starts at 100+ tracked users.
SureFeedback
SureFeedback has no write-up on Specifiction yet; its figures are above.