Appbot vs SureFeedback
Appbot
appbot.coSureFeedback
surefeedback.comSide by side
| Figure | Appbot | SureFeedback |
|---|---|---|
| Price from | $39.92/mo | $1.58/mo |
| Free plan | — | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | — |
| macOS | Yes | — |
| iOS | Yes | — |
| Android | Yes | — |
| API | Yes | Yes |
| Self-hosted | — | Yes |
| Plans published | 5 | 6 |
| Spec score · Customer Feedback Software | 9.0 (#4) | 7.8 (#39) |
| Integrations | Listed integrations include Slack, Zendesk, Zapier, Google Chat, Microsoft Teams, Trello, Tableau, webhooks and other CRMs. | The pricing page lists Ottokit and ZipWP integrations as coming soon and includes a WordPress plugin. |
| Purpose | Appbot analyzes and supports replies to app reviews for app developers, product managers and support teams. | SureFeedback Cloud collects and manages visual feedback on websites. |
| Security | Appbot says it enforces TLS for services, encrypts stored data and rotates keys regularly, and hosts infrastructure on AWS. | The privacy policy says screenshots are encrypted and access-controlled, with retention following project and account settings. |
| Support | Appbot offers email support only and says it aims to respond within one business day; it does not offer live demos. | Cloud plans include product support and documentation for setup, configuration, and day-to-day usage; higher plans have priority support. |
Plans
Appbot
- Small$49 a month
- Medium$99 a month
- Large$166 a month
- Premium$479 a month
- Premium$479 a year
SureFeedback
- Cloud Starter$19 a year
- Cloud Professional$29 a year
- Cloud Business$59 a year
- Self-Hosted Starter$99 a year
- Self-Hosted Professional$139 a year
- Self-Hosted Business$169 a year
In their own words
Appbot
Appbot analyzes app-store reviews and helps teams monitor, understand, and answer customer feedback. It collects reviews from Apple App Store, Google Play, Mac App Store, and Microsoft Store, then applies sentiment, topic, and emotion analysis. Feedback can be categorized as feature requests, bugs, crashes, or user-experience issues. Monitoring alerts track incoming reviews, while AI Replies draft personalized responses in a brand voice and the reviewer’s language. Ask Appbot answers questions in plain language from review data, and Appbot MCP connects review intelligence to compatible tools such as Claude and ChatGPT. Teams can reply in Appbot or through integrations including Slack, Zendesk, Zapier, Google Chat, Microsoft Teams, Trello, Tableau, webhooks, and other CRMs. Dashboards combine up to 35 data points and widgets, with scheduled interactive PDF reports sent by email. Plans start at $49 a month billed annually, and a 14-day trial is available. There is no free plan; REST API access is an optional paid add-on for Large and Premium.
SureFeedback
SureFeedback has no write-up on Specifiction yet; its figures are above.