Featurebase vs SureFeedback
Featurebase
featurebase.appSureFeedback
surefeedback.comSide by side
| Figure | Featurebase | SureFeedback |
|---|---|---|
| Price from | $29/mo | $1.58/mo |
| Free plan | Yes | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | — |
| Android | Yes | — |
| API | Yes | Yes |
| Self-hosted | — | Yes |
| Plans published | 4 | 6 |
| Spec score · Customer Feedback Software | 9.1 (#3) | 7.8 (#39) |
| Headquarters | Estonia | Claymont, Delaware, United States |
| Integrations | Official integrations include Zapier, Intercom, Linear, Jira, ClickUp, Slack, GitHub, Segment, Discord, Zendesk, Azure DevOps and HubSpot. | The pricing page lists Ottokit and ZipWP integrations as coming soon and includes a WordPress plugin. |
| Security | The site says Featurebase is audited and certified and lists GDPR, CCPA, and SOC 2. | The privacy policy says screenshots are encrypted and access-controlled, with retention following project and account settings. |
| Support | Its support platform brings in-app, email, and other customer conversations into a unified inbox and includes AI support tools. | Cloud plans include product support and documentation for setup, configuration, and day-to-day usage; higher plans have priority support. |
Plans
Featurebase
- FreeFree
- Growth$29 a month
- Professional$59 a month
- Enterprise$99 a month
SureFeedback
- Cloud Starter$19 a year
- Cloud Professional$29 a year
- Cloud Business$59 a year
- Self-Hosted Starter$99 a year
- Self-Hosted Professional$139 a year
- Self-Hosted Business$169 a year
In their own words
Featurebase
Featurebase brings customer support, feedback collection and product announcements into one platform. Its support tools gather in-app, email and other customer conversations in a unified inbox, with AI support tools. Teams can collect ideas through a feedback portal and widgets, let users vote, and publish a public roadmap. The help center supports AI search answers, multiple brands and content in more than 40 languages. For product updates, Featurebase offers public changelog pages with custom domains and embeddable in-app widgets. Listed integrations include Zapier, Intercom, Linear, Jira, ClickUp, Slack, GitHub, Segment, Discord, Zendesk, Azure DevOps and HubSpot. The Growth plan includes API, MCP and webhooks; webhooks cover feedback and conversation events. Featurebase also describes iOS and Android apps for customer help and notifications. The Free plan costs nothing, includes one seat and does not support AI. Growth starts at $29 a month per seat, billed yearly.
SureFeedback
SureFeedback has no write-up on Specifiction yet; its figures are above.