AIM (Auto Impound Management) vs Dispatch Anywhere

AIM (Auto Impound Management) is a paid, cloud-based platform for municipal impound operations, covering dispatch and intake through release, auction, or disposal. It manages towing requests, DMV updates, vehicle release, inventory, holds, and impound records through a web portal or mobile device. GPS integration and rotation logic can assign the nearest available tower. The system generates notification letters, tracks compliance, and includes auction tools for bidding and title transfer. Secure role-based access and an audit trail apply to each impound record. NOBEL says AIM can be customized for a state, city, or single tow yard and serves public agencies. Microsoft hosting and stated 99.95% uptime support the service. Staff can submit requests from a web-based mobile device. Support is U.S.-based, with 24/7 emergency response and phone support Monday through Friday, 9 AM–7 PM ET. Pricing is available on request.

Dispatch Anywhere combines dispatch, billing, lot management, and record-keeping for established towing businesses running light- to medium-duty operations. It is accessible on Android, iOS, web, and Windows. Dispatchers can view active jobs, truck locations, ETAs, driver status, and job queues together. Drivers can accept jobs, update statuses, and attach photos through the mobile app. Billing tools track paid and unpaid invoices, send invoices and receipts by email or text, and match payments to jobs and statements. Lot management provides searchable inventory, vehicle aging, calculated charges and fees, and vehicle history. The system tracks driver licenses, certifications, vehicle registrations, and inspections, with configurable reminders. It integrates with Intuit QuickBooks for accounting and connects with motor-club networks including Allstate, GEICO, Tesla, and Agero. Autura also lists connections to BudgetGPS, TowLien, TowPay, Autura Marketplace, and multiple GPS providers. TowPay uses Stripe infrastructure, which Autura says provides bank-grade security and PCI compliance. Windows installation is supported on Windows 10 or Windows 11 computers. Pricing is available on request and scales with fleet size and feature needs; no long-term contract is required.