AIM (Auto Impound Management) vs OnTow

AIM (Auto Impound Management) is a paid, cloud-based platform for municipal impound operations, covering dispatch and intake through release, auction, or disposal. It manages towing requests, DMV updates, vehicle release, inventory, holds, and impound records through a web portal or mobile device. GPS integration and rotation logic can assign the nearest available tower. The system generates notification letters, tracks compliance, and includes auction tools for bidding and title transfer. Secure role-based access and an audit trail apply to each impound record. NOBEL says AIM can be customized for a state, city, or single tow yard and serves public agencies. Microsoft hosting and stated 99.95% uptime support the service. Staff can submit requests from a web-based mobile device. Support is U.S.-based, with 24/7 emergency response and phone support Monday through Friday, 9 AM–7 PM ET. Pricing is available on request.

OnTow is cloud-based software for towing, roadside and impound operations, serving owners, managers, drivers and dispatchers. Smart Dispatch assigns jobs, tracks activity in real time and sends automated notifications. Driver apps for iOS and Android provide GPS tracking, job updates and digital signatures. Automated Billing creates invoices, tracks payments and connects with QuickBooks. Impound Management records vehicles, storage fees, releases and documentation, while Fleet Management covers maintenance, expenses and inspections. Reports address revenue, driver performance and job statistics. A marketplace supports listings for tow trucks, equipment and parts, with messaging and verified business accounts. The Community Forum covers CVOR and MTO discussions, maintenance, business practices and industry news. OnTow is available on Android, iOS and the web. The Professional Plan costs C$35 a month, billed monthly, for up to five users and ten vehicles. Subscriptions renew automatically and are non-refundable.