AirDroid Remote Support vs Matrix42 FastViewer
AirDroid Remote Support
airdroid.comMatrix42 FastViewer
matrix42.comSide by side
| Figure | AirDroid Remote Support | Matrix42 FastViewer |
|---|---|---|
| Price from | $1.58/mo | €45/mo |
| Free plan | Yes | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | Yes |
| macOS | Yes | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | — |
| Self-hosted | — | Yes |
| Plans published | 6 | 1 |
| Spec score · Remote Support Software | 9.5 (#1) | 8.7 (#9) |
| Spec score · Remote support tools | 9.4 (#3) | 8.5 (#16) |
| File transfer | Files can be transferred through the in-session chat. | Yes |
| Founded | 2011 | 1992 |
| Headquarters | Singapore | Frankfurt am Main, Germany |
| Purpose | AirDroid Remote Support lets businesses remotely troubleshoot and control attended and unattended devices. | FastViewer lets IT teams access and remotely control employee computers and other company devices, including servers. |
| Security | AirDroid says remote support sessions use AES-256-bit encryption and TLS 1.2, with features including two-factor authentication and conditional access. | The product page lists two-factor authentication and access profiles; the marketplace page states that data is protected by 256-bit AES encryption. |
Plans
AirDroid Remote Support
- FreeFree
- Personal Premium monthly$2.49 a month
- Personal Premium annual$18.99 a year
- Basic$199 a year
- Standard$599 a year
- PremiumPriced on request
In their own words
AirDroid Remote Support
AirDroid Remote Support lets businesses troubleshoot and control attended or unattended devices remotely. Support sessions can include remote control, screen sharing, voice chat, text messaging, and file transfer. An AR Camera links to Android or iOS cameras so staff can place 3D markers on physical objects. The Admin Console records session details such as operation status and service duration; it is primarily used for device enrollment and configuration, while web-console remote control is planned for the future. Listed platforms include Windows, macOS, Android, iOS, and web. iOS supports remote access only, and Windows or macOS control must start from Windows or macOS. Sessions use AES-256-bit encryption and TLS 1.2, with two-factor authentication and conditional access available. The Free plan costs nothing and includes one channel, one licensed user, 10 hours per month, and three unattended Windows/macOS devices. A 14-day trial is available.
Matrix42 FastViewer
Matrix42 FastViewer lets IT teams access and remotely control employee computers, company devices, and servers. It offers a standalone browser app, Windows and Mac desktop apps, and a web app integrated with Matrix42 Enterprise Service Management; mobile apps are also listed for iOS and Android. Support capabilities include unattended access, multiple sessions, and multi-monitor support. Administrators can run remote PowerShell or CMD, reboot devices, and switch users. File transfer and clipboard sharing are supported, with transfers limited to 2 GB per file. Security features include two-factor authentication, access profiles, and 256-bit AES encryption. FastViewer can be deployed in the cloud or on premises and integrates with Matrix42 solutions. A license costs €540 a year per concurrent session, plus 19% VAT, and covers up to 100 installed agents; only the supporter needs a license. The free 30-day cloud trial includes online support, needs no credit card, and ends automatically without a charge. The maker describes it for IT departments, service agents, and developers.