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SPECIFICTION
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AirDroid Remote Support

airdroid.com

From $1.58/mo Free plan WebWindowsmacOSiOSAndroidAPI
Visit airdroid.com
Spec score 9.5 #1 of 49 in Remote Support Software

What it is

AirDroid Remote Support lets businesses troubleshoot and control attended or unattended devices remotely. Support sessions can include remote control, screen sharing, voice chat, text messaging, and file transfer. An AR Camera links to Android or iOS cameras so staff can place 3D markers on physical objects. The Admin Console records session details such as operation status and service duration; it is primarily used for device enrollment and configuration, while web-console remote control is planned for the future. Listed platforms include Windows, macOS, Android, iOS, and web. iOS supports remote access only, and Windows or macOS control must start from Windows or macOS. Sessions use AES-256-bit encryption and TLS 1.2, with two-factor authentication and conditional access available. The Free plan costs nothing and includes one channel, one licensed user, 10 hours per month, and three unattended Windows/macOS devices. A 14-day trial is available.

Spec sheet

What it does
AirDroid Remote Support provides attended and unattended remote troubleshooting and control for business and personal users.Read 15 Oct 2026 · airdroid.com
Purpose
AirDroid Remote Support lets businesses remotely troubleshoot and control attended and unattended devices.Read 8 Oct 2026 · airdroid.com
Integrations
AirDroid lists Google OAuth, Facebook, Twitter, PayPal, Stripe, Google and Apple in-app payments, AWS, Zendesk, Freshdesk, HubSpot and Shopify among included third-party services.Read 15 Oct 2026 · airdroid-business.freshdesk.com
Security
AirDroid says remote support sessions use AES-256-bit encryption and TLS 1.2, with features including two-factor authentication and conditional access.Read 8 Oct 2026 · airdroid.com
Headquarters
SingaporeRead 28 Sep 2026 · airdroid.com
Founded
2011Read 28 Sep 2026 · airdroid.com
Company
Sand Studio says it was established in Singapore in 2011 and began developing the original AirDroid app that year.Read 8 Oct 2026 · airdroid.com
Android control requirement
The Android control add-on requires Android 7.0 or later, Remote Support version 1.0.4.0 or later, AirMirror Android 1.0.7.0 or later and AirMirror iOS 1.0.4 or later.Read 15 Oct 2026 · help.airdroid.com
API integration
The maker advertises remote-control API integration for IT and CRM systems.Read 15 Oct 2026 · mvp-www.airdroid.com
AR camera
The AR camera lets a supporter view the customer camera and place three-dimensional markers for physical guidance on Android and iOS.Read 15 Oct 2026 · airdroid.com
Black screen mode
Black Screen Mode hides the unattended device display and shows a maintenance message during remote control.Read 15 Oct 2026 · airdroid.com
Certifications
Sand Studio says its information-security management system is certified to ISO/IEC 27001:2022 and its AI management system to ISO/IEC 42001:2023.Read 15 Oct 2026 · airdroid.com
Chat and calls
Sessions include text messaging, voice messages and voice calls.Read 15 Oct 2026 · airdroid.com
Company headquarters and size
Gartner lists Sand Studio headquarters in Singapore, 51–200 employees and private ownership.Read 15 Oct 2026 · gartner.com
Company history
Sand Studio says it was founded in 2011, launched AirDroid Business in 2018 and launched AirDroid Remote Support in 2019.Read 15 Oct 2026 · sandstudio.com
Company legal name
Crunchbase identifies the legal name as Sand Studio and the company as private and for-profit.Read 15 Oct 2026 · crunchbase.com
Connection method
Attended sessions can start with a nine-digit connection code, and enrolled devices can be reached from a device list.Read 15 Oct 2026 · airdroid.com
Documentation
The help center provides getting-started, connection-code, screen-sharing, remote-control, privacy and billing articles, while the business help site provides enterprise setup guides.Read 15 Oct 2026 · help.airdroid.com
File transfer
Files can be transferred through the in-session chat.Read 15 Oct 2026 · airdroid.com
Licence
The EULA grants use of proprietary AirDroid services from SAND STUDIO and does not present the product as open-source software.Read 15 Oct 2026 · airdroid.com
Limit: Apple scam reports
Several Apple reviewers said scammers had directed them to install the app for screen access and alleged theft of personal or financial information.Read 15 Oct 2026 · apps.apple.com
Limit: connection and setup
Independent app-review summaries report connection instability, disconnections, confusing permissions and difficult setup for nontechnical users.Read 15 Oct 2026 · chrome-stats.com
Limit: free usage
Chrome-Stats reviewers repeatedly criticized the ten-minute free allowance and said lag or freezes reduced usefulness.Read 15 Oct 2026 · chrome-stats.com
Limit: G2 notifications
The G2 reviewer complained that frequent notifications during screen sharing were irritating.Read 15 Oct 2026 · g2.com
Limit: Trustpilot complaints
Trustpilot reviewers repeatedly reported subscription cancellation problems, weak support responses and recurring-payment concerns across AirDroid products.Read 15 Oct 2026 · trustpilot.com
Live support
Features include remote control, screen sharing, voice chat, text messaging, and file transfer.Read 8 Oct 2026 · airdroid.com
Logs and roles
The Admin Console records session status and duration and supports device groups and role-based permissions.Read 15 Oct 2026 · airdroid.com
Notable news: Windows access
AirDroid announced the Windows Remote Support version and specified AirDroid Business supporter versions in its product update.Read 15 Oct 2026 · airdroid.com
OEM extensibility
The datasheet describes OEM opportunities to customize the app interface and company branding.Read 15 Oct 2026 · marketing.airdroid.com
Praise: Apple AR and voice chat
Apple reviewers praised the AR camera, ease of use and voice chat for customer troubleshooting.Read 15 Oct 2026 · apps.apple.com
Praise: G2 connection
The sole G2 reviewer praised quick, secure screen sharing and found the tool useful for remote troubleshooting.Read 15 Oct 2026 · g2.com
Praise: Gartner remote control
The Gartner reviewer called seamless remote control the product's most valuable capability for real-time diagnosis and resolution.Read 15 Oct 2026 · gartner.com
Rating on AndroidRank
3.68 out of 5 from 1,400 ratingsRead 15 Oct 2026 · androidrank.org
Rating on Apple App Store
2.8 out of 5 from 38 ratingsRead 15 Oct 2026 · apps.apple.com
Rating on Chrome-Stats
3.66 out of 5 from 1,308 ratingsRead 15 Oct 2026 · chrome-stats.com
Rating on G2
4.5 out of 5 from 1 reviewRead 15 Oct 2026 · g2.com
Rating on Gartner Peer Insights
5.0 out of 5 from 1 reviewRead 15 Oct 2026 · gartner.com
Rating on Google Play
3.7 out of 5 from 1.41K reviewsRead 15 Oct 2026 · play.google.com
Rating on Trustpilot
1.9 out of 5 from 15 reviewsRead 15 Oct 2026 · trustpilot.com
Remote control
Support agents can control Android, Windows and macOS devices, while iOS devices support remote access and screen sharing only.Read 15 Oct 2026 · airdroid.com
Screen sharing
The product provides real-time screen sharing so a supporter and device owner can see the same issue.Read 15 Oct 2026 · airdroid.com
Security controls
AirDroid states that its cloud infrastructure uses AWS, encryption, firewalls, DDoS mitigation and ISO 27001-compliant data centers.Read 15 Oct 2026 · airdroid.com
Security infrastructure
AirDroid says its cloud infrastructure uses AWS, and that servers storing sensitive data are located in Silicon Valley and Germany.Read 8 Oct 2026 · airdroid.com
Security policy
Administrators can prohibit remote control, file transfers and outside-organization support and can rotate connection codes after sessions.Read 15 Oct 2026 · airdroid.com
Session records
The product provides remote session logs, including operation status and service duration through the Admin Console.Read 8 Oct 2026 · airdroid.com
Support apps
For business support, the download page lists AirDroid Business for supporters and AirDroid Remote Support for supportees on Windows, macOS, Android, and iOS.Read 8 Oct 2026 · airdroid.com
Supported systems
The pricing comparison lists Windows, macOS, Android, and iOS devices; iOS supports remote access only, and Windows/macOS control must be initiated from Windows or macOS.Read 8 Oct 2026 · airdroid.com
System requirements
Business controller clients support Windows 11/10/7, macOS 10.11+, Android 4.4+ and iOS 11+; supported Android devices need at least 2 GB RAM and Android 5.0+, with Android 7.0+ for AR and unattended access.Read 15 Oct 2026 · biz-help.airdroid.com
Target users
The product is positioned for IT help desks, customer support teams, remote work access, and proactive device monitoring and maintenance.Read 8 Oct 2026 · airdroid.com
Tutorial gesture
Supporters can tap or swipe on the shared screen and show those gestures to the customer, with the feature limited to Android.Read 15 Oct 2026 · airdroid.com
Web console
The Admin Console is used primarily for device enrollment and configuration, and the page says remote control support for the web console is planned for the future.Read 8 Oct 2026 · airdroid.com
Windows and macOS limits
Windows controlled devices require Windows 7 SP1+, Black Screen Mode requires Windows 10 20H1+, and macOS controlled devices require macOS 10.13+ with permissions granted.Read 15 Oct 2026 · airdroid.com

Plans and prices

Free Free Windows/macOS connections · 10 hours/month · 1 channel · 3 unattended Windows/macOS devices Read 15 Oct 2026 · airdroid.com
Personal Premium monthly $2.49 a month $2.49 /mo. Personal use · remote control · screen sharing · voice/text messaging · tutorial gestures Read 15 Oct 2026 · airdroid.com
Personal Premium annual $18.99 a year $18.99 one year Personal use · remote control · screen sharing · voice/text messaging · tutorial gestures Read 15 Oct 2026 · airdroid.com
Basic $199 a year per license/year 1 licensed user · 1 channel · 50 connection hours/month · 3 unattended Windows/macOS devices Read 15 Oct 2026 · airdroid.com
Standard $599 a year per license/year Unlimited licensed users · unlimited connection hours · up to 300 unattended Windows/macOS/Android devices · black-screen mode Read 15 Oct 2026 · airdroid.com
Premium Priced on request Coming Soon Standard features · mass deployment Read 15 Oct 2026 · airdroid.com

Every AirDroid Remote Support plan and price →

Strong points and limits

Strong points

  • Supports attended and unattended device access
  • Includes screen sharing, chat, voice, and file transfer
  • Session logs show status and service duration
  • AES-256-bit encryption and TLS 1.2
  • Available across desktop and mobile platforms

Limits

  • Free plan allows 10 hours monthly
  • Free and Basic plans include one channel
  • iOS supports remote access only
  • Web-console remote control is planned, not current

Who it suits

AirDroid Remote Support suits IT help desks, customer support teams, remote workers, and organizations monitoring or maintaining devices. It fits teams needing unattended access alongside attended support.

Verdict

AirDroid Remote Support offers broad remote-session tools with unattended access, logging, and mobile support. Capacity and platform rules differ by plan, so teams should check channel, hours, and device-control limits.

Where Specifiction places it

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