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SPECIFICTION
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HelpWire

helpwire.app

From $100/mo Free plan WebWindowsmacOSLinux
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Spec score 8.7 #8 of 49 in Remote Support Software

Spec sheet

Product
HelpWire provides on-demand remote support and unattended remote access for workstations.Read 3 Oct 2026 · helpwire.app
Intended users
HelpWire says it is designed for IT departments, managed service providers, and help desk teams.Read 3 Oct 2026 · helpwire.app
Free plan
YesRead 22 Sep 2026 · helpwire.app
Security
HelpWire says remote session data is protected with TLS and AES-256 encryption, and web portal accounts can use OTP-based two-factor authentication.Read 3 Oct 2026 · helpwire.app
Headquarters
Reston, Virginia, USARead 28 Sep 2026 · helpwire.app
Founded
2023Read 28 Sep 2026 · helpwire.app
Maker
HelpWire is a standalone division of Electronic Team, Inc., introduced in 2023; the company says its journey began in 2001.Read 3 Oct 2026 · helpwire.app
Client management
The web portal provides a client directory, profiles and notes, client groups, and a chronological session timeline.Read 3 Oct 2026 · helpwire.app
Connectivity
HelpWire uses direct peer-to-peer connections by default and falls back to relay servers when a direct connection is not possible.Read 3 Oct 2026 · helpwire.app
Consent and trust
Clients must approve on-demand access, can revoke access, and HelpWire says its applications are DigiCert-signed.Read 3 Oct 2026 · helpwire.app
Free plan limit
The Free tier lists one active operator, five unattended devices, and one remote session at a time; the site says excessive usage may be automatically limited.Read 3 Oct 2026 · helpwire.app
No-account option
HelpWire Quick Connect supports on-demand sessions without an account and is available for Windows, macOS, and Linux.Read 3 Oct 2026 · helpwire.app
Platform support
The operator app connects to Windows, Linux, and macOS devices; Linux support includes Wayland and X11, though login screen access is unavailable on Wayland.Read 3 Oct 2026 · helpwire.app
Pricing status
HelpWire describes itself as being in early access, with all features currently unlocked and paid plans expected to launch in Q3–Q4 2026.Read 3 Oct 2026 · helpwire.app
Remote control
During sessions, operators can control the remote keyboard, mouse, and clipboard, transfer files, and work with multiple monitors.Read 3 Oct 2026 · helpwire.app
Session setup
Operators can send a dedicated connection link so clients can join without creating an account or entering credentials.Read 3 Oct 2026 · helpwire.app
Supported platforms
desktopRead 22 Sep 2026 · helpwire.app
Team management
Operators can be invited to an organization and assigned global or group-specific permissions for client access.Read 3 Oct 2026 · helpwire.app

Plans and prices

Free Free 1 active operator · 5 unattended devices · Unlimited* on-demand sessions · 1 remote session at a time · No nag screens · No session cutoffs Read 3 Oct 2026 · helpwire.app
Solo $100 a month 1 active operator · 50 unattended devices · Unlimited on-demand sessions · Multiple remote sessions at a time · Coming soon; all plans fully unlocked during early access Read 3 Oct 2026 · helpwire.app
Team $300 a month 4 active operators · 250 unattended devices · Unlimited on-demand sessions · Multiple remote sessions at a time · Operator permissions · Coming soon; all plans fully unlocked during early access Read 3 Oct 2026 · helpwire.app
Business $700 a month 10 active operators · 800 unattended devices · Unlimited on-demand sessions · Multiple remote sessions at a time · Operator permissions · Coming soon; all plans fully unlocked during early access Read 3 Oct 2026 · helpwire.app
Custom Solutions Priced on request Custom quoted plans above Business · For organizations needing 11+ operators or 1,000+ unattended devices Read 3 Oct 2026 · helpwire.app

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