dualmon

dualmon is a remote-access and support service with browser-based online meetings. It suits individuals and small teams that want those functions together, but the best plan depends on how many computers and user accounts they need.

Overview

Users can connect to computers remotely at any time, with automatic reconnection after a reboot—useful for unattended machines. Support providers can also deploy dualmon remotely to connect to users and assist them. Meetings add screen annotation, shared control, calendar integration, meeting history and presentation recording. That range is valuable when support and meetings belong in the same workflow; organizations looking for just one of those capabilities may prefer a specialist service.

Key features

File transfer and session recording make dualmon more useful than a remote screen viewer alone. Two-factor authentication, IP whitelisting, screen blanking and input locking provide controls for managing access and privacy. The maker says data transfers use SSL encryption. Its privacy policy says it does not sell personal information or provide it to third-party partners for marketing or promotional purposes.

Meetings integrate with Outlook, Google Calendar and other calendars. The searchable knowledge base covers installation, product features, accounts and service, as well as website use, giving users a self-service option for common questions.

Pricing

The Free Account costs nothing and is available for personal or business use, with remote access and meetings. It is a sensible starting point for evaluating the combined offering, though the free-plan description does not establish a computer or account allowance. A 14-day trial is also available.

For individuals, PRO — Individuals costs $19 a year and provides access to two computers. PRO — Small Offices costs $24 a year for the first year, discounted from $49 per year, and supports up to five computers. These low annual prices suit limited setups, but the published inclusions do not describe additional user accounts.

Remote Assist costs $99 a year and includes 20 user accounts and five unattended computers; the page applies a 50% first-year promotion. It is a better fit for support providers who need multiple accounts, though its computer capacity is smaller than some Enterprise tiers.

Enterprise pricing is capacity-based, with unlimited user accounts. Enterprise — 10 computers costs $49 a year for the first year, discounted from $99 per year. The other listed tiers cost $99 a year for 10 computers, $149 a year for 25, $199 a year for 50, $249 a year for 100, $399 a year for 250, $649 a year for 500, and $999 a year for 1,000. The two 10-computer offers make it important to confirm which Enterprise price and terms apply before choosing; larger tiers suit teams that need more managed computers without a user-account cap.

Platforms

dualmon supports Windows, macOS, iOS, Android and web access, with mobile apps for iOS and Android. Its Enterprise page identifies Windows XP and newer, Windows Server versions, and macOS Mavericks and newer. That breadth can serve mixed-device environments, while the Windows and macOS version thresholds matter when supporting older computers.

Who it's for

Choose dualmon when remote computer access, user support and online meetings all matter, especially if a small office wants a low annual price for a handful of computers. Support teams can weigh Remote Assist's 20 accounts against its five unattended computers; larger organizations can choose an Enterprise capacity tier with unlimited accounts. It is less compelling for buyers who need only remote access or only meetings, or who cannot match the plan's computer capacity to their workload.

Pros and cons

Pros: Remote access, remote support and browser-based meetings are combined, with file transfer, session recording and meeting presentation recording.

Pros: The $19 a year individual plan covers two computers, while Enterprise tiers scale to 1,000 computers and include unlimited user accounts.

Pros: Security controls include two-factor authentication, IP whitelisting, screen blanking and input locking.

Cons: The lower-cost individual and small-office plans have modest computer limits, and their descriptions do not state an account allowance.

Cons: Enterprise has two distinct 10-computer prices, and the $49.00 USD first-year offer is discounted from $99 per year.

Alternatives

Zoho Assist is worth considering when a smaller remote-support setup fits better: its free plan covers one technician and five devices, while its platforms also include Linux.

TeamViewer Remote may suit someone seeking a free option for personal, non-commercial use; its supported platforms include Linux.

Getscreen.me offers a free tier with two devices, one seat and a 50 MB per-file limit, and supports options including Linux, API and self-hosting.

Iperius Remote has a free plan limited to one connection and supports Linux; its Small plan is priced at €8.39 a month, billed annually, with VAT excluded.

AirDroid Remote Support is another option for mixed desktop and mobile environments; its free tier is limited to one channel, one licensed user, 10 hours per month and three unattended Windows or macOS devices.

DWService is the alternative to consider if open-source software is a priority; its free agent is open source.

ManageEngine Remote Access Plus has a free plan for 10 devices and supports Linux, making it an option for buyers whose device count fits that cap.

RemoteToPC is a paid alternative with Basic, Business and Teams plans.

For broader comparisons, see Remote Support Software and Remote desktop software.

Verdict

dualmon is a good fit for individuals and small teams that want remote access, support and meetings in one service, with low annual pricing for a few computers and larger capacity tiers for growing deployments. Its main appeal is that combination; look elsewhere if you need only one function, or if the plan's computer and account limits do not fit your setup.