ScreenMeet Remote Support

screenmeet.com

From $49/mo Free trial WebWindowsmacOSLinuxiOSAndroid

Spec score 9.1 #10 of 135 in Remote desktop software

What it is

ScreenMeet Remote Support lets technology professionals remotely view and control end-user or customer devices to troubleshoot issues. Its tools include remote access and control, screen sharing, file transfer, diagnostics, and unattended support, along with multi-monitor support, session transfer, annotation, and session recording. AI session summaries generate case notes, while Agent Assist offers real-time troubleshooting recommendations. The product runs inside ServiceNow, Salesforce, and Tanium workflows; sessions can launch from those interfaces and activity can be documented in incidents or tickets. Security controls include consent tracking, audit trails, geo-fencing, and configurable data and file storage locations. ScreenMeet says it maintains annual SOC 2 Type 2 and ISO 27001 certifications and supports GDPR compliance. Its security document describes TLS and DTLS 1.2+ encryption in transit and AES-256 for sensitive data at rest. It supports desktop, mobile, and browser access, as well as API. The stated requirements include Windows 11, Windows Server 2022 and 2025, macOS 15 and 26, Ubuntu 18.04.3+, Red Hat 7.6+, iOS 12.3.x+, and Android 13+. Pricing is on request; a 14-day trial is listed.

Spec sheet

What it does: ScreenMeet provides browser-based remote control, screen sharing and troubleshooting embedded in enterprise ITSM and CRM platforms.Read 15 Oct 2026 · screenmeet.com
Purpose: Remote Support lets technology professionals remotely view and control end-user or customer devices to troubleshoot issues.Read 5 Oct 2026 · docs.screenmeet.com
Free plan: NoRead 22 Sep 2026 · screenmeet.com
Trial: The FAQ states a free 14-day trial without a credit card; ServiceNow documentation separately describes a fully functional 30-day trial.Read 15 Oct 2026 · screenmeet.com
Integrations: Native one-click integrations are offered for ServiceNow, Salesforce Service Cloud and Tanium.Read 15 Oct 2026 · screenmeet.com
Compliance: The company states SOC 2 Type 2 and ISO 27001 certification plus GDPR compliance and EU-US Data Privacy Framework adherence.Read 15 Oct 2026 · screenmeet.com
Support: ScreenMeet advertises 24x7 global support, implementation guidance and ongoing platform optimization.Read 15 Oct 2026 · screenmeet.com
Headquarters: United StatesRead 28 Sep 2026 · screenmeet.com
Founded: 2015Read 28 Sep 2026 · screenmeet.com
AI assistance: AI session summaries generate case notes, and Agent Assist provides real-time troubleshooting recommendations.Read 5 Oct 2026 · screenmeet.com
Certifications: ScreenMeet states it maintains annual SOC 2 Type 2 and ISO 27001 certifications and supports GDPR compliance.Read 5 Oct 2026 · screenmeet.com
Client operating systems: Supported end-user systems include Windows 11, Windows Server 2022/2025, macOS 15/26, Ubuntu 18.04.3+, Red Hat 7.6+, iOS 12.3+ and Android 13+; ChromeOS and iOS lack remote control.Read 15 Oct 2026 · docs.screenmeet.com
Collaboration: Sessions support co-browsing, live sessions, multi-agent collaboration, chat and session transfer.Read 15 Oct 2026 · screenmeet.com
Company founding: Gartner lists ScreenMeet as a private company founded in 2016.Read 15 Oct 2026 · gartner.com
Company headquarters: Gartner lists the head office in San Francisco, United States.Read 15 Oct 2026 · gartner.com
Company history: The company says co-founders Ben Lilienthal and Eugene Abovsky began developing its platform-native approach in 2015.Read 5 Oct 2026 · screenmeet.com
Company size: Gartner lists 11–50 employees, while LinkedIn shows 11–50 employees and identifies the company as privately held.Read 15 Oct 2026 · linkedin.com
Deployment packages: Administrators can deploy Windows MSI, macOS PKG and Debian DEB clients, with optional Beam unattended service licensing.Read 15 Oct 2026 · docs.screenmeet.com
Embedded workflows: It runs inside ServiceNow, Salesforce, and Tanium workflows, with session activity documented in incidents or tickets.Read 5 Oct 2026 · screenmeet.com
Encryption: The security document says session data is encrypted using TLS and DTLS 1.2+ in transit and AES-256 for sensitive data at rest.Read 5 Oct 2026 · screenmeet.com
File operations: Remote support includes file transfer, clipboard sharing, reboot and reconnect functions.Read 15 Oct 2026 · screenmeet.com
For whom: ScreenMeet describes Remote Support as designed for IT leaders, platform owners, SecOps teams, and support agents.Read 5 Oct 2026 · screenmeet.com
iOS SDK: ScreenMeet publishes an iOS SDK repository with CocoaPods installation and an MIT license.Read 15 Oct 2026 · github.com
Limit: connection reliability: Reviewers report occasional connection failures, dropped sessions, browser glitches and the need to refresh or reconnect.Read 15 Oct 2026 · g2.com
Limit: feature gap: Capterra's comparison identifies access controls/permissions and unattended access as unavailable feature areas.Read 15 Oct 2026 · capterra.com
Limit: pricing: Independent listings show value-for-money ratings below overall ratings and reviewers describe the product as expensive or overpriced.Read 15 Oct 2026 · getapp.com
Limit: Salesforce issues: Some G2 and Capterra reviewers report Salesforce panels or embedded sessions disappearing, disconnecting or requiring refreshes.Read 15 Oct 2026 · g2.com
Limit: support response: One G2 reviewer reports delayed follow-up while troubleshooting a virtual-background problem.Read 15 Oct 2026 · g2.com
Mobile limitation: The requirements page says remote control is unsupported on iOS, while Android remote control is supported.Read 5 Oct 2026 · docs.screenmeet.com
Other integrations: SourceForge lists Microsoft Dynamics 365, Genesys Cloud CX and Zendesk alongside Salesforce, ServiceNow and Tanium.Read 15 Oct 2026 · sourceforge.net
Platform requirements: The documentation lists Windows 11, Windows Server 2022 and 2025, macOS 15 and 26, Ubuntu 18.04.3+, Red Hat 7.6+, iOS 12.3.x+, and Android 13+; IPv6 and multi-user environments are unsupported.Read 5 Oct 2026 · docs.screenmeet.com
Praise: customer demonstrations: Capterra reviewers value quickly showing customers the relevant screen, which makes support conversations shorter and clearer.Read 15 Oct 2026 · capterra.com
Praise: ease of use: G2, Gartner and other reviewers repeatedly describe intuitive operation, quick setup and browser access that reduces installation friction.Read 15 Oct 2026 · g2.com
Rating on Apple App Store: 5.0 out of 5 from 8 ratingsRead 15 Oct 2026 · apps.apple.com
Rating on Capterra: 4.7 out of 5 from 9 reviewsRead 15 Oct 2026 · capterra.com
Rating on G2: 4.4 out of 5 from 22 reviewsRead 15 Oct 2026 · g2.com
Rating on Gartner Peer Insights: 4.0 out of 5 from 1 reviewRead 15 Oct 2026 · gartner.com
Rating on GetApp: 4.7 out of 5 from 9 reviewsRead 15 Oct 2026 · getapp.com
Rating on Google Play: 4.0 out of 5 from 121 reviewsRead 15 Oct 2026 · play.google.com
Rating on Microsoft Marketplace: 4.6 out of 5 from 23 ratingsRead 15 Oct 2026 · marketplace.microsoft.com
Rating on Software Advice: 4.7 out of 5 from 9 reviewsRead 15 Oct 2026 · softwareadvice.com
Rating on SourceForge: 4.5 out of 5 from 34 reviewsRead 15 Oct 2026 · sourceforge.net
Rating on TrustRadius: 10 out of 10 from 1 reviewRead 15 Oct 2026 · trustradius.com
Remote control: Agents can access and control supported end-user devices from their ITSM or CRM workspace.Read 15 Oct 2026 · screenmeet.com
Remote support tools: Features include remote access and control, screen sharing, file transfer, diagnostics, and unattended support.Read 5 Oct 2026 · screenmeet.com
REST APIs: The developer portal documents REST APIs for creating, scheduling and managing sessions, plus partner APIs for organizations and signing keys.Read 15 Oct 2026 · docs.screenmeet.com
Security controls: The product offers consent tracking, audit trails, geo-fencing, and configurable data and file storage locations.Read 5 Oct 2026 · screenmeet.com
Security encryption: ScreenMeet states that session transport uses TLS 1.2 and AES-256 encryption, with AES-256 for sensitive data at rest.Read 15 Oct 2026 · screenmeet.com
Self-hosting: The service is described as cloud-based and hosted on AWS rather than as an on-premises deployment.Read 15 Oct 2026 · screenmeet.com
Session documentation: The product automatically records session activity in the related incident, ticket or case.Read 15 Oct 2026 · screenmeet.com
Session recording: YesRead 22 Sep 2026 · screenmeet.com
Storage controls: Files and recordings can be stored in the CRM or ITSM platform, an AWS S3 bucket or Azure Blob Container.Read 15 Oct 2026 · screenmeet.com
Supported devices: The product page lists support for desktop PCs, Mac, Linux, iOS, Android, and unattended devices and endpoints.Read 5 Oct 2026 · screenmeet.com
Supported platforms: desktop,mobile,browserRead 22 Sep 2026 · screenmeet.com
System limits: Remote Support requires IPv4 and port 443 access, does not support IPv6 or multi-user environments, and requires Chrome 121+, Edge 121+ or Safari 17.3+ for agents.Read 15 Oct 2026 · docs.screenmeet.com
Troubleshooting toolkit: The advanced toolkit includes system-information collection, custom scripts and registry editing.Read 15 Oct 2026 · screenmeet.com
Unattended support: The feature set includes unattended support for servers, meeting rooms and critical infrastructure.Read 15 Oct 2026 · screenmeet.com

Plans and prices

Contact Center Access $49 a month per month cloud plan · standalone access Read 15 Oct 2026 · trustradius.com

Contact Center Access/Remote $79 a month per month cloud plan · remote support Read 15 Oct 2026 · trustradius.com

IT Help Desk/Virtual Tech Bar $99 a month per month standalone cloud plan · device charges apply Read 15 Oct 2026 · trustradius.com

Remote Support Priced on request custom active-agent-seat pricing ServiceNow, Salesforce, or Tanium · integrations and support included · annual or multi-year contracts Read 15 Oct 2026 · screenmeet.com

Every ScreenMeet Remote Support plan and price →

Strong points and limits

Strong points

Remote access includes file transfer and diagnostics
Supports unattended devices and session recording
Session activity can be documented in tickets
Includes consent tracking and audit trails
14-day trial listed

Limits

Remote control is unsupported on iOS
IPv6 is unsupported
Multi-user environments are unsupported
Pricing is on request

Who it suits

ScreenMeet describes the product for IT leaders, platform owners, SecOps teams, and support agents. It is suited to teams using its listed ServiceNow, Salesforce, or Tanium workflows.

Verdict

ScreenMeet Remote Support combines remote troubleshooting with workflow documentation and security controls. Check the listed operating-system requirements and mobile limitations against the devices that need support.