ManageEngine Remote Access Plus vs ScreenMeet Remote Support
ManageEngine Remote Access Plus
manageengine.com
ScreenMeet Remote Support
screenmeet.comSide by side
| Figure | ManageEngine Remote Access Plus | ScreenMeet Remote Support |
|---|---|---|
| Price from | $6.25/mo | $49/mo |
| Free plan | Yes | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | Yes |
| macOS | Yes | Yes |
| Linux | Yes | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Self-hosted | Yes | — |
| Plans published | 14 | 4 |
| Spec score · Remote desktop software | 9.5 (#1) | 9.1 (#10) |
| Spec score · Remote support tools | 9.5 (#2) | 8.8 (#9) |
| Spec score · Remote Support Software | 9.1 (#4) | 8.7 (#10) |
| Company headquarters | LinkedIn lists headquarters in Del Valle, Texas. | Gartner lists the head office in San Francisco, United States. |
| Company size | LinkedIn lists 5,001–10,000 employees. | Gartner lists 11–50 employees, while LinkedIn shows 11–50 employees and identifies the company as privately held. |
| Compliance | ManageEngine states that the product has controls relevant to HIPAA, PCI DSS, FISMA, NIST, GDPR, FERPA and ISO 27001 use cases. | The company states SOC 2 Type 2 and ISO 27001 certification plus GDPR compliance and EU-US Data Privacy Framework adherence. |
| Founded | 2002 | 2015 |
| Free plan | Yes | No |
| Integrations | The integrations page describes SLA-oriented endpoint management, centralized asset management, troubleshooting workflows and SIEM audit-log forwarding. | Native one-click integrations are offered for ServiceNow, Salesforce Service Cloud and Tanium. |
| Rating on Gartner Peer Insights | 5.0 out of 5 from 2 ratings | 4.0 out of 5 from 1 review |
| Rating on GetApp | 4.6 out of 5 from 65 reviews | 4.7 out of 5 from 9 reviews |
| Rating on Google Play | The opened listing shows 5K+ downloads; no star rating or rating count is displayed in the captured page. | 4.0 out of 5 from 121 reviews |
| Rating on Software Advice | 4.7 out of 5 from 50 reviews | 4.7 out of 5 from 9 reviews |
| Rating on TrustRadius | 7.3 out of 10 from 11 reviews | 10 out of 10 from 1 review |
| Remote control | The product provides secure remote desktop control for Windows, macOS and Linux endpoints. | Agents can access and control supported end-user devices from their ITSM or CRM workspace. |
| Security controls | Official security material states support for SAML SSO, two-factor authentication, role-based access control, HTTPS/TLS and AES-256 encryption at rest. | The product offers consent tracking, audit trails, geo-fencing, and configurable data and file storage locations. |
| Session recording | The product records remote sessions and exposes audit reports for performed tasks and chat history. | Yes |
Plans
ManageEngine Remote Access Plus
- FreeFree
- Standard - On-Premises Annual$75 a year
- Standard - On-Premises Perpetual$187, paid once
- Standard - Cloud Monthly$10 a month
- Standard - Cloud Annual$100 a year
- Professional - On-Premises Annual$95 a year
- Professional - On-Premises Perpetual$237, paid once
- Professional - Cloud Monthly$15 a month
- Professional - Cloud Annual$150 a year
- Standard Cloud$10 a month
ScreenMeet Remote Support
- Contact Center Access$49 a month
- Contact Center Access/Remote$79 a month
- IT Help Desk/Virtual Tech Bar$99 a month
- Remote SupportPriced on request
In their own words
ManageEngine Remote Access Plus
ManageEngine Remote Access Plus provides remote access across Windows, macOS, Linux, Android, iOS, and web. It supports both access modes and lists file transfer, session recording, and mobile apps. The free plan covers 10 devices. Standard and Professional plans are listed for cloud and on-premises use, with annual, monthly, and perpetual-license options. Standard Cloud Monthly is $10 a month for 25 computers and five technicians; Professional Cloud Monthly is $15 a month for the same stated capacity. Standard Cloud Annual is $100 a year, and Professional Cloud Annual is $150 a year, each listing 25 computers and five technicians. On-premises annual plans cost $75 a year for Standard and $95 a year for Professional, with the same listed capacity. Standard On-Premises Perpetual is $187 a month, and Professional On-Premises Perpetual is $237 a month, again listing 25 computers and five technicians. The pricing note lists a 30-day trial and paid plans from $10/mo. The maker is ManageEngine Remote Access Plus, founded in 2002.
ScreenMeet Remote Support
ScreenMeet Remote Support lets technology professionals remotely view and control end-user or customer devices to troubleshoot issues. Its tools include remote access and control, screen sharing, file transfer, diagnostics, and unattended support, along with multi-monitor support, session transfer, annotation, and session recording. AI session summaries generate case notes, while Agent Assist offers real-time troubleshooting recommendations. The product runs inside ServiceNow, Salesforce, and Tanium workflows; sessions can launch from those interfaces and activity can be documented in incidents or tickets. Security controls include consent tracking, audit trails, geo-fencing, and configurable data and file storage locations. ScreenMeet says it maintains annual SOC 2 Type 2 and ISO 27001 certifications and supports GDPR compliance. Its security document describes TLS and DTLS 1.2+ encryption in transit and AES-256 for sensitive data at rest. It supports desktop, mobile, and browser access, as well as API. The stated requirements include Windows 11, Windows Server 2022 and 2025, macOS 15 and 26, Ubuntu 18.04.3+, Red Hat 7.6+, iOS 12.3.x+, and Android 13+. Pricing is on request; a 14-day trial is listed.