HopToDesk vs ScreenMeet Remote Support
HopToDesk
hoptodesk.com
ScreenMeet Remote Support
screenmeet.comSide by side
| Figure | HopToDesk | ScreenMeet Remote Support |
|---|---|---|
| Price from | $13.25/mo | $49/mo |
| Free plan | Yes | — |
| Free trial | — | Yes |
| Open source | — | — |
| Web | — | Yes |
| Windows | Yes | Yes |
| macOS | Yes | Yes |
| Linux | Yes | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | — | Yes |
| Plans published | 8 | 4 |
| Spec score · Remote desktop software | 9.4 (#2) | 9.1 (#10) |
| Founded | 2020 | 2015 |
| Free plan | Yes | No |
| Headquarters | Sheridan, Wyoming, United States | United States |
| Available integrations | Integrations include webhooks, ServiceNow, Jira, TeamViewer, AnyDesk, and deployment tools. | Native one-click integrations are offered for ServiceNow, Salesforce Service Cloud and Tanium. |
| Self-hosting option | Users can set up a private HopToDesk network on their own servers or infrastructure. | The service is described as cloud-based and hosted on AWS rather than as an on-premises deployment. |
| Session recording | Sessions can be recorded and reviewed in a searchable recording library. | Yes |
| Supported platforms | Windows, macOS, Linux, Android, iOS, Chrome OS, FreeBSD, and Raspberry Pi. | desktop,mobile,browser |
Plans
HopToDesk
- FreeFree
- Pro$29 a month
- Business$99 a month
- Enterprise & MSPPriced on request
- Pro Monthly$15 a month
- Business Monthly$49 a month
- Pro Yearly$159 a year
- Business Yearly$529 a year
ScreenMeet Remote Support
- Contact Center Access$49 a month
- Contact Center Access/Remote$79 a month
- IT Help Desk/Virtual Tech Bar$99 a month
- Remote SupportPriced on request
In their own words
HopToDesk
HopToDesk is remote-access software for connecting to and managing devices. It supports Windows, macOS, Linux, Android, iOS, Raspberry Pi, FreeBSD, ChromeOS, and browser access, with file transfer and session recording. Screen sharing, chats, file transfers, and other traffic are end-to-end encrypted. The Dashboard brings together monitoring, device management, reports, commands, teams, custom clients, and a help desk for customer tickets. Team tools include roles, invites, SSO, sub-accounts, and white-label clients; integrations include webhooks, ServiceNow, Jira, TeamViewer, AnyDesk, and deployment tools. It can run without installation or be set up as a private network on your infrastructure. The free plan supports 2 users, 3 devices, and 50 help desk tickets per month, with no time limit for personal or business use. Pro is $29 a month for 120 devices, and Business is $99 a month for 500 devices. The site also lists other plan prices, including yearly options, and an Enterprise & MSP plan with pricing by quote.
ScreenMeet Remote Support
ScreenMeet Remote Support lets technology professionals remotely view and control end-user or customer devices to troubleshoot issues. Its tools include remote access and control, screen sharing, file transfer, diagnostics, and unattended support, along with multi-monitor support, session transfer, annotation, and session recording. AI session summaries generate case notes, while Agent Assist offers real-time troubleshooting recommendations. The product runs inside ServiceNow, Salesforce, and Tanium workflows; sessions can launch from those interfaces and activity can be documented in incidents or tickets. Security controls include consent tracking, audit trails, geo-fencing, and configurable data and file storage locations. ScreenMeet says it maintains annual SOC 2 Type 2 and ISO 27001 certifications and supports GDPR compliance. Its security document describes TLS and DTLS 1.2+ encryption in transit and AES-256 for sensitive data at rest. It supports desktop, mobile, and browser access, as well as API. The stated requirements include Windows 11, Windows Server 2022 and 2025, macOS 15 and 26, Ubuntu 18.04.3+, Red Hat 7.6+, iOS 12.3.x+, and Android 13+. Pricing is on request; a 14-day trial is listed.