dualmon vs Zoho Assist

dualmon provides remote access and remote support for computers, along with browser-based online meetings. It supports Windows, macOS, iOS, Android, and web access, with file transfer, session recording, and mobile apps. Remote users can connect at any time, and the system can reconnect after a remote reboot. Support providers can deploy dualmon remotely to connect to users and assist them. Meeting tools include screen annotation, shared control, calendar integration, meeting history, and presentation recording; the maker says meetings integrate with Outlook, Google Calendar, and others. Security controls include two-factor authentication, IP whitelisting, screen blanking, and input locking. The maker says data transfers use SSL encryption. A free account is offered for personal or business use, and there is also a 14-day trial. Paid choices include individual and small-office options, Remote Assist at $99/year with 20 user accounts and five unattended computers, and enterprise plans sized by remote computer count. Listed enterprise prices run from $99/year for 10 computers to $999/year for 1,000 computers, with intermediate capacities also listed. Enterprise plans include unlimited user accounts. The company describes itself as independent, privately held, and headquartered in Southern California.

Zoho Assist is remote support software for attended and on-demand sessions, as well as unattended access. It runs on Windows, macOS, Linux, iOS, Android, Chrome OS, Raspberry Pi, and web browsers. Support tools include screen sharing, multi-monitor navigation, chat, session scheduling, file transfer, and diagnostics. Technicians can initiate on-demand sessions without installing software, and sessions do not require prior downloads. Remote camera sharing offers guidance through smartphone cameras or smartglasses; browser cobrowse supports live guidance with field highlighting and sensitive-data masking, without downloads or plugins. File transfer and session recording are supported. Zoho Assist lists TLS 1.2 and AES 256-bit encryption and recurring security audits. The free plan covers one technician and five devices. Remote Support Standard is $10 a month, billed annually, for two concurrent sessions per technician. Plans can be changed or canceled at any time. Enterprise Support includes 24/7 assistance by live chat or email.