BeyondTrust Remote Support

beyondtrust.com

Free trial WebWindowsmacOSLinuxiOSAndroid

Spec score 8.7 #7 of 49 in Remote Support Software

What it is

BeyondTrust Remote Support lets organizations access, service and monitor remote devices on or off network, through attended or unattended access. Technicians can view and control computers, mobile devices and other endpoints for maintenance, troubleshooting and health checks. Supported systems include Windows, macOS, Linux, Chrome OS, iOS, Android, Zebra devices, kiosks and other machines. The browser-based Web Rep Console lets technicians provide support without a desktop application or end-user plugins. Tools include technician collaboration and escalation, chat, remote camera sharing, canned scripts and skills-based routing. Integrations include ITSM, change management, Active Directory, LDAP, SAML and SIEM, with an open API for custom integrations. Security controls include two-factor authentication, least-privilege permissions, session policies and user approval prompts. Traffic uses outbound-only TCP port 443 and TLS 1.2 encryption. Logs record interactions and actions; optional video captures the visible customer screen. Appliance logs remain uneditable for up to 90 days unless moved to an external database. Pricing is on request; a 14-day trial is offered, with no free plan.

Spec sheet

Purpose: Remote Support lets organizations securely access, service, and monitor remote devices on or off network, including through attended and unattended access.Read 9 Oct 2026 · beyondtrust.com
Free plan: NoRead 20 Sep 2026 · assets.beyondtrust.com
Integrations: BeyondTrust lists ITSM, change management, Active Directory, LDAP, SAML, and SIEM integrations, and says its open API supports custom integrations.Read 9 Oct 2026 · beyondtrust.com
Mobile apps: YesRead 20 Sep 2026 · assets.beyondtrust.com
Compliance: BeyondTrust describes audit trail and reporting support for PCI, HIPAA, ISO, GDPR, and SOC 2 requirements, including capturing end-user consent before GDPR-related sessions.Read 9 Oct 2026 · beyondtrust.com
Headquarters: Atlanta, Georgia, United StatesRead 28 Sep 2026 · beyondtrust.com
Access mode: bothRead 20 Sep 2026 · assets.beyondtrust.com
Browser console: The Web Rep Console enables technicians to provide remote support from a browser without requiring a desktop application or plugins on the end user system.Read 9 Oct 2026 · beyondtrust.com
Company founding: BeyondTrust's corporate overview lists 1985 as its founding year.Read 9 Oct 2026 · assets.beyondtrust.com
Company headquarters: BeyondTrust lists its Atlanta-area US office at 11695 Johns Creek Parkway, Suite 200, Johns Creek, Georgia 30097.Read 9 Oct 2026 · beyondtrust.com
Credential vault: The Remote Support Vault supports discovering, masking, rotating, injecting, and auditing privileged credentials; the product page says it can manage up to 100,000 credentials.Read 9 Oct 2026 · beyondtrust.com
File transfer: YesRead 20 Sep 2026 · assets.beyondtrust.com
Network and encryption: Remote Support uses outbound-only session traffic over TCP port 443 without VPN tunneling and encrypts data in transit using TLS 1.2.Read 9 Oct 2026 · beyondtrust.com
Remote control: Technicians can remotely view and control computers, mobile devices, and other endpoints to perform maintenance, troubleshooting, and health checks.Read 9 Oct 2026 · beyondtrust.com
Security controls: Security features include native two-factor authentication, granular least-privilege permissions, session policies, and user approval prompts for representative actions.Read 9 Oct 2026 · beyondtrust.com
Session auditing: Session logs record interactions and actions, and optional video recordings capture the visible customer screen; log data remains on the appliance in an uneditable format for up to 90 days unless moved to an external database.Read 9 Oct 2026 · beyondtrust.com
Session recording: YesRead 20 Sep 2026 · assets.beyondtrust.com
Supported platforms: Windows,macOS,Linux,Chrome OS,iOS,AndroidRead 20 Sep 2026 · assets.beyondtrust.com
Supported systems: The product supports Windows, Linux, macOS, Chrome OS, iOS, Android, Zebra devices, kiosks, and other machines.Read 9 Oct 2026 · beyondtrust.com
Tenant architecture: BeyondTrust says each customer gets a segmented, single-tenant environment and customer data is not co-mingled with other customers' data.Read 9 Oct 2026 · beyondtrust.com
Who it serves: The product is presented for enterprise service desks and organizations that support users, servers, workstations, network devices, kiosks, and unattended systems.Read 9 Oct 2026 · beyondtrust.com
Workflow tools: Features include technician collaboration and escalation, chat, remote camera sharing, canned scripts, and skills-based routing.Read 9 Oct 2026 · beyondtrust.com

Plans and prices

Remote Support Priced on request Contact sales for pricing details, a custom quote, or deployment requirements Read 9 Oct 2026 · beyondtrust.com

Every BeyondTrust Remote Support plan and price →

Strong points and limits

Strong points

Supports attended and unattended access.
Browser console needs no end-user plugins.
Includes technician collaboration and escalation tools.
Offers integrations and an open API.
Session recording and audit logs are available.

Limits

Paid service; pricing is on request.
No free plan is listed.
Appliance logs remain for up to 90 days unless moved.
Trial lasts 14 days.

Who it suits

It is presented for enterprise service desks and organizations supporting users, servers, workstations, network devices, kiosks and unattended systems. It may suit teams that need remote control alongside session auditing and workflow tools.

Verdict

Remote Support combines broad endpoint coverage with browser-based support, workflow tools and security controls. Its pricing is quote-based, and appliance log retention has a defined limit unless logs are moved elsewhere.