BeyondTrust Remote Support vs ManageEngine Remote Access Plus
BeyondTrust Remote Support
beyondtrust.com
ManageEngine Remote Access Plus
manageengine.comSide by side
| Figure | BeyondTrust Remote Support | ManageEngine Remote Access Plus |
|---|---|---|
| Price from | — | $6.25/mo |
| Free plan | — | Yes |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | Yes |
| macOS | Yes | Yes |
| Linux | Yes | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Self-hosted | Yes | Yes |
| Plans published | 1 | 14 |
| Spec score · Remote Support Software | 8.7 (#7) | 9.1 (#4) |
| Spec score · Remote desktop software | 8.7 (#25) | 9.5 (#1) |
| Spec score · Remote Desktop Access Software | 8.7 (#6) | 9.1 (#3) |
| Spec score · Remote support tools | 8.1 (#26) | 9.5 (#2) |
| Access mode | both | both |
| Company headquarters | BeyondTrust lists its Atlanta-area US office at 11695 Johns Creek Parkway, Suite 200, Johns Creek, Georgia 30097. | LinkedIn lists headquarters in Del Valle, Texas. |
| Compliance | BeyondTrust describes audit trail and reporting support for PCI, HIPAA, ISO, GDPR, and SOC 2 requirements, including capturing end-user consent before GDPR-related sessions. | ManageEngine states that the product has controls relevant to HIPAA, PCI DSS, FISMA, NIST, GDPR, FERPA and ISO 27001 use cases. |
| File transfer | Yes | Remote File Manager supports folder creation and drag-and-drop file transfers, with encrypted endpoint transfer. |
| Free plan | No | Yes |
| Integrations | BeyondTrust lists ITSM, change management, Active Directory, LDAP, SAML, and SIEM integrations, and says its open API supports custom integrations. | The integrations page describes SLA-oriented endpoint management, centralized asset management, troubleshooting workflows and SIEM audit-log forwarding. |
| Mobile apps | Yes | Yes |
| Remote control | Technicians can remotely view and control computers, mobile devices, and other endpoints to perform maintenance, troubleshooting, and health checks. | The product provides secure remote desktop control for Windows, macOS and Linux endpoints. |
| Security controls | Security features include native two-factor authentication, granular least-privilege permissions, session policies, and user approval prompts for representative actions. | Official security material states support for SAML SSO, two-factor authentication, role-based access control, HTTPS/TLS and AES-256 encryption at rest. |
| Session recording | Yes | The product records remote sessions and exposes audit reports for performed tasks and chat history. |
| Supported platforms | Windows,macOS,Linux,Chrome OS,iOS,Android | Windows,macOS,Linux,Android,iOS,web |
Plans
ManageEngine Remote Access Plus
- FreeFree
- Standard - On-Premises Annual$75 a year
- Standard - On-Premises Perpetual$187, paid once
- Standard - Cloud Monthly$10 a month
- Standard - Cloud Annual$100 a year
- Professional - On-Premises Annual$95 a year
- Professional - On-Premises Perpetual$237, paid once
- Professional - Cloud Monthly$15 a month
- Professional - Cloud Annual$150 a year
- Standard Cloud$10 a month
In their own words
BeyondTrust Remote Support
BeyondTrust Remote Support lets organizations access, service and monitor remote devices on or off network, through attended or unattended access. Technicians can view and control computers, mobile devices and other endpoints for maintenance, troubleshooting and health checks. Supported systems include Windows, macOS, Linux, Chrome OS, iOS, Android, Zebra devices, kiosks and other machines. The browser-based Web Rep Console lets technicians provide support without a desktop application or end-user plugins. Tools include technician collaboration and escalation, chat, remote camera sharing, canned scripts and skills-based routing. Integrations include ITSM, change management, Active Directory, LDAP, SAML and SIEM, with an open API for custom integrations. Security controls include two-factor authentication, least-privilege permissions, session policies and user approval prompts. Traffic uses outbound-only TCP port 443 and TLS 1.2 encryption. Logs record interactions and actions; optional video captures the visible customer screen. Appliance logs remain uneditable for up to 90 days unless moved to an external database. Pricing is on request; a 14-day trial is offered, with no free plan.
ManageEngine Remote Access Plus
ManageEngine Remote Access Plus provides remote access across Windows, macOS, Linux, Android, iOS, and web. It supports both access modes and lists file transfer, session recording, and mobile apps. The free plan covers 10 devices. Standard and Professional plans are listed for cloud and on-premises use, with annual, monthly, and perpetual-license options. Standard Cloud Monthly is $10 a month for 25 computers and five technicians; Professional Cloud Monthly is $15 a month for the same stated capacity. Standard Cloud Annual is $100 a year, and Professional Cloud Annual is $150 a year, each listing 25 computers and five technicians. On-premises annual plans cost $75 a year for Standard and $95 a year for Professional, with the same listed capacity. Standard On-Premises Perpetual is $187 a month, and Professional On-Premises Perpetual is $237 a month, again listing 25 computers and five technicians. The pricing note lists a 30-day trial and paid plans from $10/mo. The maker is ManageEngine Remote Access Plus, founded in 2002.