BeyondTrust Remote Support vs DWService
BeyondTrust Remote Support
beyondtrust.com
DWService
dwservice.netSide by side
| Figure | BeyondTrust Remote Support | DWService |
|---|---|---|
| Price from | — | $3.33/mo |
| Free plan | — | Yes |
| Free trial | Yes | — |
| Open source | — | Yes |
| Web | Yes | Yes |
| Windows | Yes | Yes |
| macOS | Yes | Yes |
| Linux | Yes | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Self-hosted | Yes | — |
| Plans published | 1 | 10 |
| Spec score · Remote Support Software | 8.7 (#7) | 9.3 (#2) |
| Spec score · Unattended Remote Access Software | 8.7 (#5) | 9.3 (#1) |
| Spec score · Remote desktop software | 8.7 (#25) | 9.1 (#11) |
| Spec score · Remote Desktop Access Software | 8.7 (#6) | 9.3 (#1) |
| Spec score · Remote support tools | 8.1 (#26) | 9.5 (#1) |
| Access mode | both | both |
| File transfer | Yes | Yes |
| Free plan | No | Yes |
| Headquarters | Atlanta, Georgia, United States | DWService states that its headquarters are in Italy; its legal address is Via Fedro 16, 80122 Napoli. |
| Mobile apps | Yes | Yes |
| Supported platforms | Windows,macOS,Linux,Chrome OS,iOS,Android | Windows,Linux,macOS,Android,web browser |
Plans
DWService
- FreeFree
- Entry$4 a month
- Lite$6 a month
- Basic$12 a month
- Advanced$30 a month
- Professional$60 a month
- Premium$120 a month
- Entry$40 a year
- Lite$60 a year
- Basic$120 a year
In their own words
BeyondTrust Remote Support
BeyondTrust Remote Support lets organizations access, service and monitor remote devices on or off network, through attended or unattended access. Technicians can view and control computers, mobile devices and other endpoints for maintenance, troubleshooting and health checks. Supported systems include Windows, macOS, Linux, Chrome OS, iOS, Android, Zebra devices, kiosks and other machines. The browser-based Web Rep Console lets technicians provide support without a desktop application or end-user plugins. Tools include technician collaboration and escalation, chat, remote camera sharing, canned scripts and skills-based routing. Integrations include ITSM, change management, Active Directory, LDAP, SAML and SIEM, with an open API for custom integrations. Security controls include two-factor authentication, least-privilege permissions, session policies and user approval prompts. Traffic uses outbound-only TCP port 443 and TLS 1.2 encryption. Logs record interactions and actions; optional video captures the visible customer screen. Appliance logs remain uneditable for up to 90 days unless moved to an external database. Pricing is on request; a 14-day trial is offered, with no free plan.