AirDroid Remote Support vs BeyondTrust Remote Support
AirDroid Remote Support
airdroid.com
BeyondTrust Remote Support
beyondtrust.comSide by side
| Figure | AirDroid Remote Support | BeyondTrust Remote Support |
|---|---|---|
| Price from | $1.58/mo | — |
| Free plan | Yes | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | Yes |
| macOS | Yes | Yes |
| Linux | — | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Self-hosted | — | Yes |
| Plans published | 6 | 1 |
| Spec score · Remote Support Software | 9.5 (#1) | 8.7 (#7) |
| Spec score · Remote support tools | 9.4 (#3) | 8.1 (#26) |
| File transfer | Files can be transferred through the in-session chat. | Yes |
| Headquarters | Singapore | Atlanta, Georgia, United States |
| Integrations | AirDroid lists Google OAuth, Facebook, Twitter, PayPal, Stripe, Google and Apple in-app payments, AWS, Zendesk, Freshdesk, HubSpot and Shopify among included third-party services. | BeyondTrust lists ITSM, change management, Active Directory, LDAP, SAML, and SIEM integrations, and says its open API supports custom integrations. |
| Purpose | AirDroid Remote Support lets businesses remotely troubleshoot and control attended and unattended devices. | Remote Support lets organizations securely access, service, and monitor remote devices on or off network, including through attended and unattended access. |
| Remote control | Support agents can control Android, Windows and macOS devices, while iOS devices support remote access and screen sharing only. | Technicians can remotely view and control computers, mobile devices, and other endpoints to perform maintenance, troubleshooting, and health checks. |
| Security controls | AirDroid states that its cloud infrastructure uses AWS, encryption, firewalls, DDoS mitigation and ISO 27001-compliant data centers. | Security features include native two-factor authentication, granular least-privilege permissions, session policies, and user approval prompts for representative actions. |
| Supported systems | The pricing comparison lists Windows, macOS, Android, and iOS devices; iOS supports remote access only, and Windows/macOS control must be initiated from Windows or macOS. | The product supports Windows, Linux, macOS, Chrome OS, iOS, Android, Zebra devices, kiosks, and other machines. |
Plans
AirDroid Remote Support
- FreeFree
- Personal Premium monthly$2.49 a month
- Personal Premium annual$18.99 a year
- Basic$199 a year
- Standard$599 a year
- PremiumPriced on request
In their own words
AirDroid Remote Support
AirDroid Remote Support lets businesses troubleshoot and control attended or unattended devices remotely. Support sessions can include remote control, screen sharing, voice chat, text messaging, and file transfer. An AR Camera links to Android or iOS cameras so staff can place 3D markers on physical objects. The Admin Console records session details such as operation status and service duration; it is primarily used for device enrollment and configuration, while web-console remote control is planned for the future. Listed platforms include Windows, macOS, Android, iOS, and web. iOS supports remote access only, and Windows or macOS control must start from Windows or macOS. Sessions use AES-256-bit encryption and TLS 1.2, with two-factor authentication and conditional access available. The Free plan costs nothing and includes one channel, one licensed user, 10 hours per month, and three unattended Windows/macOS devices. A 14-day trial is available.
BeyondTrust Remote Support
BeyondTrust Remote Support lets organizations access, service and monitor remote devices on or off network, through attended or unattended access. Technicians can view and control computers, mobile devices and other endpoints for maintenance, troubleshooting and health checks. Supported systems include Windows, macOS, Linux, Chrome OS, iOS, Android, Zebra devices, kiosks and other machines. The browser-based Web Rep Console lets technicians provide support without a desktop application or end-user plugins. Tools include technician collaboration and escalation, chat, remote camera sharing, canned scripts and skills-based routing. Integrations include ITSM, change management, Active Directory, LDAP, SAML and SIEM, with an open API for custom integrations. Security controls include two-factor authentication, least-privilege permissions, session policies and user approval prompts. Traffic uses outbound-only TCP port 443 and TLS 1.2 encryption. Logs record interactions and actions; optional video captures the visible customer screen. Appliance logs remain uneditable for up to 90 days unless moved to an external database. Pricing is on request; a 14-day trial is offered, with no free plan.