AirDroid Remote Support vs ManageEngine Remote Access Plus
AirDroid Remote Support
airdroid.com
ManageEngine Remote Access Plus
manageengine.comSide by side
| Figure | AirDroid Remote Support | ManageEngine Remote Access Plus |
|---|---|---|
| Price from | $1.58/mo | $6.25/mo |
| Free plan | Yes | Yes |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | Yes |
| macOS | Yes | Yes |
| Linux | — | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Self-hosted | — | Yes |
| Plans published | 6 | 14 |
| Spec score · Remote Support Software | 9.5 (#1) | 9.1 (#4) |
| Spec score · Remote support tools | 9.4 (#3) | 9.5 (#2) |
| Documentation | The help center provides getting-started, connection-code, screen-sharing, remote-control, privacy and billing articles, while the business help site provides enterprise setup guides. | The help center covers installation, remote control, tools, reports, session recording, two-factor authentication, SSL, user management and port settings. |
| File transfer | Files can be transferred through the in-session chat. | Remote File Manager supports folder creation and drag-and-drop file transfers, with encrypted endpoint transfer. |
| Founded | 2011 | 2002 |
| Integrations | AirDroid lists Google OAuth, Facebook, Twitter, PayPal, Stripe, Google and Apple in-app payments, AWS, Zendesk, Freshdesk, HubSpot and Shopify among included third-party services. | The integrations page describes SLA-oriented endpoint management, centralized asset management, troubleshooting workflows and SIEM audit-log forwarding. |
| Licence | The EULA grants use of proprietary AirDroid services from SAND STUDIO and does not present the product as open-source software. | The EULA grants evaluation and commercial licences for binary software and does not describe an open-source licence. |
| Limit: Trustpilot complaints | Trustpilot reviewers repeatedly reported subscription cancellation problems, weak support responses and recurring-payment concerns across AirDroid products. | Negative company reviews repeatedly mention slow support, poor communication, licensing or account problems and perceived overcharging. |
| Rating on Gartner Peer Insights | 5.0 out of 5 from 1 review | 5.0 out of 5 from 2 ratings |
| Rating on Google Play | 3.7 out of 5 from 1.41K reviews | The opened listing shows 5K+ downloads; no star rating or rating count is displayed in the captured page. |
| Rating on Trustpilot | 1.9 out of 5 from 15 reviews | 3.2 out of 5 from 15 reviews |
| Remote control | Support agents can control Android, Windows and macOS devices, while iOS devices support remote access and screen sharing only. | The product provides secure remote desktop control for Windows, macOS and Linux endpoints. |
| Security controls | AirDroid states that its cloud infrastructure uses AWS, encryption, firewalls, DDoS mitigation and ISO 27001-compliant data centers. | Official security material states support for SAML SSO, two-factor authentication, role-based access control, HTTPS/TLS and AES-256 encryption at rest. |
| What it does | AirDroid Remote Support provides attended and unattended remote troubleshooting and control for business and personal users. | Remote Access Plus lets IT administrators and help-desk technicians centrally troubleshoot and control distributed computers. |
Plans
AirDroid Remote Support
- FreeFree
- Personal Premium monthly$2.49 a month
- Personal Premium annual$18.99 a year
- Basic$199 a year
- Standard$599 a year
- PremiumPriced on request
ManageEngine Remote Access Plus
- FreeFree
- Standard - On-Premises Annual$75 a year
- Standard - On-Premises Perpetual$187, paid once
- Standard - Cloud Monthly$10 a month
- Standard - Cloud Annual$100 a year
- Professional - On-Premises Annual$95 a year
- Professional - On-Premises Perpetual$237, paid once
- Professional - Cloud Monthly$15 a month
- Professional - Cloud Annual$150 a year
- Standard Cloud$10 a month
In their own words
AirDroid Remote Support
AirDroid Remote Support lets businesses troubleshoot and control attended or unattended devices remotely. Support sessions can include remote control, screen sharing, voice chat, text messaging, and file transfer. An AR Camera links to Android or iOS cameras so staff can place 3D markers on physical objects. The Admin Console records session details such as operation status and service duration; it is primarily used for device enrollment and configuration, while web-console remote control is planned for the future. Listed platforms include Windows, macOS, Android, iOS, and web. iOS supports remote access only, and Windows or macOS control must start from Windows or macOS. Sessions use AES-256-bit encryption and TLS 1.2, with two-factor authentication and conditional access available. The Free plan costs nothing and includes one channel, one licensed user, 10 hours per month, and three unattended Windows/macOS devices. A 14-day trial is available.
ManageEngine Remote Access Plus
ManageEngine Remote Access Plus provides remote access across Windows, macOS, Linux, Android, iOS, and web. It supports both access modes and lists file transfer, session recording, and mobile apps. The free plan covers 10 devices. Standard and Professional plans are listed for cloud and on-premises use, with annual, monthly, and perpetual-license options. Standard Cloud Monthly is $10 a month for 25 computers and five technicians; Professional Cloud Monthly is $15 a month for the same stated capacity. Standard Cloud Annual is $100 a year, and Professional Cloud Annual is $150 a year, each listing 25 computers and five technicians. On-premises annual plans cost $75 a year for Standard and $95 a year for Professional, with the same listed capacity. Standard On-Premises Perpetual is $187 a month, and Professional On-Premises Perpetual is $237 a month, again listing 25 computers and five technicians. The pricing note lists a 30-day trial and paid plans from $10/mo. The maker is ManageEngine Remote Access Plus, founded in 2002.