Airship vs Sidedoor
Airship
airship.co.uk
Sidedoor
thesidedoor.coSide by side
| Figure | Airship | Sidedoor |
|---|---|---|
| Price from | — | £12.42/mo |
| Free plan | — | Yes |
| Free trial | — | — |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | — | Yes |
| Android | — | Yes |
| API | Yes | Yes |
| Plans published | 9 | 6 |
| Spec score · Restaurant Marketing Software | 8.6 (#3) | 8.8 (#2) |
| Analytics | The Performance Dashboard tracks audience behaviour over time and measures marketing against business outcomes. | Sidedoor offers dashboards, portfolio reporting, forecasting and machine-learning business insights. |
| API | Airship provides REST API documentation, tutorials, and integration and accreditation tutorials for data partners. | Sidedoor exposes a JSON REST operator API under /api/* for venues, availability, bookings, events, vouchers, guests, branding and widgets. |
| API authentication | The REST API uses personal access tokens created in the Airship dashboard and passed in requests as bearer tokens. | API calls use bearer tokens; operator tokens can be scoped, given expiry dates, restricted by IP and revoked. |
| Integrations | Airship lists more than 80 technology integrations for connecting data from hospitality operations. | The named connected integrations are Alliance iPOS, Google Business and Stripe; Square and Epos Now are listed as upcoming. |
| Legal entity | Airship's website footer identifies Airship Services Ltd as registered in England under company number 4225467. | The site identifies Woodside PM Ltd, registered in England and Wales under company number 17071423. |
| Product | Airship is a CRM and email marketing platform used solely by hospitality businesses. | Sidedoor describes itself as a dual-sided bookings and venue management platform with a guest-facing app and an operator-facing app. |
| Support | Airship says customers can contact its support team by video call, telephone or email without a stated usage limit. | Sidedoor lists weekday support hours of 10am–5pm and says it aims to answer enquiries within one business day. |
| System requirements | The pages reviewed do not specify supported operating systems, browsers or minimum device requirements. | The iOS listing requires iOS 15 or later, iPadOS 15 or later, and macOS 12 or later on Apple silicon for Mac use. |
| What it does | Airship is a CRM and marketing platform aimed at hospitality businesses, combining guest data, marketing activity and revenue performance. | Sidedoor combines guest bookings, venue reservations, guest lists, events, vouchers, marketing, CRM, analytics and business intelligence in one hospitality platform. |
Plans
Airship
- 100+ locations£30, paid once
- 51 - 100 locations£55, paid once
- 31 to 50 locations£75, paid once
- 16 to 30 locations£90, paid once
- 2 to 15 locations£120, paid once
- 1 location£150, paid once
- Airship AutomationsPrice not published
- Airship TeamsPrice not published
- EssentialsPriced on request
Sidedoor
- FreeFree
- Starter£99 a month
- Premium£149 a year
- Pro£299 a month
- Max£499 a month
- Premium Plus£999 a year
In their own words
Sidedoor
Sidedoor is a bookings and venue management platform with distinct guest-facing and operator-facing apps. Guests can browse participating venues, request guest-list entry, reserve tables and check in with QR codes. Free membership includes guest-list bookings, priority queue skips at participating venues, reward points and five free keys. Venue tools include reservations, guest lists, ticketed events, gift vouchers, email marketing, analytics and business intelligence. Venue staff can use native Android and iOS apps offline. The operator platform offers role-based access by venue and module, administrative audit logging and lock-screen protection on shared devices. Sidedoor says its hosting and databases are encrypted, passwords are hashed, optional two-factor authentication is available, and Stripe processes card payments without Sidedoor storing full card numbers or CVV codes. Connected services include Alliance iPOS, Google Business, Stripe and an open API; Square and Epos Now are listed as coming soon. Developers can use REST API documentation and tokens. Venue plans include Starter at £99 per month, Pro at £299 per month and Max at £499 per month; paid guest memberships are annual.