AiSensy vs Microsoft Bot Framework
AiSensy
aisensy.comMicrosoft Bot Framework
dev.botframework.comSide by side
| Figure | AiSensy | Microsoft Bot Framework |
|---|---|---|
| Price from | $6/mo | Free |
| Free plan | Yes | Yes |
| Free trial | Yes | — |
| Open source | — | Yes |
| Web | Yes | Yes |
| Windows | — | Yes |
| macOS | — | Yes |
| Linux | — | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Self-hosted | — | Yes |
| Plans published | 17 | 3 |
| Spec score · Chatbot Builders | 9.3 (#4) | 8.9 (#21) |
| Company legal name | AiSensy's terms identify the contracting company as AiSensy Communications Private Limited. | Microsoft Corporation is identified as the company behind the product and is a public company headquartered in Redmond, Washington. |
| Documentation | The help center organizes articles into onboarding, WhatsApp API, billing, integrations, templates and broadcasting, verification and platform features. | Microsoft Learn organizes Bot Service documentation around building, testing, deploying and managing chatbots, with language-specific developer options. |
| Free plan | Yes | Yes |
| Human handoff | Agents can take over chatbot conversations, with notifications for bot-to-human transfers. | Yes |
| Limits | The pricing page says unlimited plan limits follow a fair-use policy, including up to 200 agents, 500 tags, 100 attributes and 50 segments. | Channel adapters may be needed when Azure AI Bot Service lacks a desired channel or the required channel features. |
| Rating on G2 | 4.4 out of 5 from 131 reviews. | 4.0 out of 5 from 16 reviews |
| Security | AiSensy's terms say two-factor authentication is mandatory for user accounts. | Bot Service channels require HTTPS and TLS 1.2, and the SDK automates basic bot-to-channel authentication. |
| Support | AiSensy says support is available through live chat, email, phone and Zoom. | Microsoft says support tickets for the Bot Framework SDK will no longer be serviced as of December 31, 2025. |
| What it does | AiSensy is a WhatsApp engagement platform for marketing broadcasts, automated messages, ads, chatbots, catalogs, payments and shared customer support. | Microsoft Bot Framework provides tools and SDKs for building conversational bots that can use free-form dialogue, guided interactions, text, images and rich cards. |
Plans
AiSensy
- Free ForeverFree
- Basic$45 a month
- Pro$99 a month
- Premium$299 a month
- Unlimited$899 a month
- Free ForeverFree
- Basic$45 a month
- AI Agent Builder add-on$50 a month
- WhatsApp AI Agent Builder$50 a month
- Drag & Drop WhatsApp Chatbot Builder (annual billing)$72 a year
In their own words
AiSensy
AiSensy is a WhatsApp marketing and engagement platform built on official WhatsApp APIs. Businesses can send broadcasts, schedule them up to two months ahead, and use multiple messaging categories. Drag-and-drop chatbots can route conversations to human agents, while AiSensy’s WhatsApp AI agents are described as handling context-aware conversations around the clock. Click-to-WhatsApp ads and WhatsApp Forms capture information in chats. Listed integrations include Shopify, Razorpay, WooCommerce, WebEngage, Zapier, PayU, and LeadSquared; a free API integration can connect APIs and automate notifications from CRMs or portals. The service is available on Android, iOS, and web, with API access. Free Forever costs nothing and has fair-use limits, including up to 200 agents, 500 tags, 100 attributes, and 50 segments. Basic is $45 a month. WhatsApp conversation credits are recharged separately, with per-message charges depending on the recipient’s country. Separate AI Agent Builder and chatbot builder plans are also listed.
Microsoft Bot Framework
Microsoft Bot Framework and Azure AI Bot Service provide tools to build, test, deploy and manage intelligent bots. The modular SDK includes tools and templates for bots that can use speech, understand natural language and handle questions and answers. Development tools work with a Connector service for messages and events, alongside Azure deployment and channel configuration. Client libraries are available for C#, JavaScript, Python and Java. Bots can connect to channels such as Microsoft Teams, Facebook and Slack, using Azure AI Bot Service channels or channel adapters; a visual flow builder, knowledge-base answers and human handoff are listed capabilities. The Free plan costs nothing and includes unlimited standard-channel messages and 10,000 premium-channel messages per month. S1 includes unlimited standard-channel messages, with no price listed. Microsoft says the SDK is no longer maintained and recommends the Microsoft 365 Agents SDK for new agent development. It also says Bot Framework SDK support tickets will no longer be serviced as of December 31, 2025.