Akita vs Certinia Customer Success Cloud
Akita
akitaapp.comCertinia Customer Success Cloud
certinia.comSide by side
| Figure | Akita | Certinia Customer Success Cloud |
|---|---|---|
| Price from | $49/mo | — |
| Free plan | — | — |
| Free trial | — | — |
| Open source | — | — |
| Web | Yes | Yes |
| API | Yes | Yes |
| Plans published | 3 | 0 |
| Spec score · Customer Success Software | 8.0 (#4) | 7.6 (#8) |
| Headquarters | Dublin, Ireland | Austin, Texas, USA |
| Integrations | Akita says it integrates with over 100 SaaS applications, including HubSpot, Intercom, Salesforce, Segment, Slack, and Zendesk. | Certinia says it integrates with other Salesforce platform apps and provides an API model for off-platform systems. |
| Intended users | Akita describes its platform as a fit for startups and teams beginning their customer success journey. | The product is presented for teams managing customer success across lifecycle planning, execution, and value realization. |
| Playbooks | Playbooks can trigger predefined workflows based on customer behavior or attributes, create tasks, and send messages from the user's mailbox. | Playbooks trigger recommended actions based on lifecycle signals. |
| Security | Akita says customer data is backed up daily for seven days, HTTP transport uses SSL, and access to hosting infrastructure uses two-factor authentication. | Certinia describes an Information Security Program covering security, availability, and application processing integrity, and provides access to security reports including SOC 3. |
| Support | Akita says help-desk and email support are available Monday through Friday from 9 AM to 9 PM GMT, with in-app feature requests. | Support options include 24/7 digital self-service, peer support, and expert-assisted support. |
Plans
In their own words
Certinia Customer Success Cloud
Certinia Customer Success Cloud connects sales, success, services, and support on Salesforce to help teams coordinate customer activity across the lifecycle. It is designed to align what was sold, delivered, and realized, while connecting resource management around a consistent customer experience. Teams can generate customer success plans based on customer objectives and sales context, and playbooks recommend actions in response to lifecycle signals. Customers can see goals, progress, and value. Veda AI includes a Customer Success Agent, account analytics, health summaries, and predictive risk and expansion signals. Certinia describes the product as natively built on Salesforce. Pricing is on request, and the product page directs visitors to request a demo without stating a trial duration. Support plans are Standard, Premier, and Elite: Standard provides 12×5 support, while Premier and Elite provide 24×7 coverage for P1 and P2 issues. The plans list 5, 10, and 25 support users respectively, and Elite has eligibility requirements. Certinia maintains SOC 1 Type II, SOC 2 Type II, and SOC 3 attestations; access to SOC 1 and SOC 2 reports requires contacting an account executive.