Akita vs ClientSuccess
Akita
akitaapp.com
ClientSuccess
clientsuccess.comSide by side
| Figure | Akita | ClientSuccess |
|---|---|---|
| Price from | $49/mo | — |
| Free plan | — | — |
| Free trial | — | — |
| Open source | — | — |
| Web | Yes | Yes |
| API | Yes | — |
| Plans published | 3 | 3 |
| Spec score · Customer Health Score Software | 8.0 (#4) | 7.3 (#16) |
| Spec score · Customer Success Software | 8.0 (#4) | 7.3 (#15) |
| Spec score · Customer Revenue Optimization (CRO) Software | 8.0 (#4) | 7.3 (#8) |
| Integrations | Akita says it integrates with over 100 SaaS applications, including HubSpot, Intercom, Salesforce, Segment, Slack, and Zendesk. | Listed integrations include Salesforce, HubSpot, Zoho, Pipedrive, Slack, Microsoft Teams, Gmail, Outlook, Zendesk, Jira, Pendo, Mixpanel, Zapier, and Stripe. |
| Security | Akita says customer data is backed up daily for seven days, HTTP transport uses SSL, and access to hosting infrastructure uses two-factor authentication. | ClientSuccess states it is SOC 2 Type II certified and makes audit reports available to customers and prospects under NDA. |
| Support | Akita says help-desk and email support are available Monday through Friday from 9 AM to 9 PM GMT, with in-app feature requests. | The Enterprise package is described as including enterprise-level support; the Startup package includes an assigned CSM for onboarding only. |
Plans
ClientSuccess
- Enterprise PackagePriced on request
- Growth PackagePriced on request
- Startup PackagePriced on request
In their own words
ClientSuccess
ClientSuccess is a web-based customer success platform for managing relationships, reducing churn, and growing customer revenue. Its health score combines revenue, usage, adoption, feedback, engagement, and sentiment into a 360-degree customer view. Journey tools cover onboarding, collaborative tasks, playbooks, goals, and lifecycle automation. SmartCS can generate customer emails, summarize health feedback and NPS results, and turn meeting notes into summaries with next steps and sentiment. Shared portals, repeatable project templates, and document or asset collection support onboarding. Integrations include Salesforce, HubSpot, Zoho, Pipedrive, Slack, Microsoft Teams, Gmail, Outlook, Zendesk, Jira, Pendo, Mixpanel, Zapier, and Stripe. A read-only MCP server connects data to Claude and other AI assistants within user permissions. There is no free plan or self-serve trial. Pricing is on request and depends on customer success managers, modules, team size, contract length, and integrations. Implementation is usually 4–6 weeks, or 8–12 weeks for larger enterprises.