Akita vs EverAfter
Akita
akitaapp.com
EverAfter
everafter.aiSide by side
| Figure | Akita | EverAfter |
|---|---|---|
| Price from | $49/mo | $200/mo |
| Free plan | — | Yes |
| Free trial | — | — |
| Open source | — | — |
| Web | Yes | Yes |
| API | Yes | — |
| Plans published | 3 | 5 |
| Spec score · Customer Success Software | 8.0 (#4) | 8.8 (#1) |
| Headquarters | Dublin, Ireland | EverAfter’s CCPA notice lists its mailing address as Yigal Alon 82, Tel Aviv, Israel. |
| Integrations | Akita says it integrates with over 100 SaaS applications, including HubSpot, Intercom, Salesforce, Segment, Slack, and Zendesk. | The integrations page lists Salesforce, HubSpot, Gainsight, Planhat, Zendesk, Intercom, Google Drive, Tableau, Mixpanel, Gong, Outlook, and Google Calendar, among others. |
| Product | Akita is a customer success platform that centralizes customer data, activity, and metrics to help teams nurture and retain customers. | EverAfter provides a branded customer-facing portal for onboarding, adoption, QBRs, and renewals, with or without a customer success manager. |
| Security | Akita says customer data is backed up daily for seven days, HTTP transport uses SSL, and access to hosting infrastructure uses two-factor authentication. | EverAfter says it undergoes periodic penetration testing and encrypts data at rest and in transit. |
| Support | Akita says help-desk and email support are available Monday through Friday from 9 AM to 9 PM GMT, with in-app feature requests. | The pricing page says a dedicated Customer Success Manager is available from kickoff through every stage of the customer journey. |
Plans
EverAfter
- FreeFree
- Subscription$200 a month
- Subscription plans$200 a month
- Customized pricingPriced on request
- Custom planPriced on request
In their own words
EverAfter
EverAfter is a web-based branded customer portal for onboarding, adoption, quarterly business reviews and renewals, with or without a customer success manager. Its no-code builder creates personalized interfaces, and AI Studio can build a live branded experience from customer data and a description. AI Agents turn customer signals into actions such as adoption nudges, renewal plans, executive briefs and next best actions. AI Experts draw on a company’s knowledge base, documents and release notes to provide conversational answers with citations in the customer interface. Hubs can be shared by link or email, presented during a call, or embedded in a product. Listed uses include proof-of-concepts, implementation projects, partner onboarding, sales enablement, customer academy training and ongoing success plans. Integrations include Salesforce, HubSpot, Gainsight, Planhat, Zendesk, Intercom, Google Drive, Tableau, Mixpanel, Gong, Outlook and Google Calendar, among others. The free plan supports up to 20 customers, three kits and unlimited users, with basic CRM and calendar integrations. Subscription plans cost $200 a month.