Akita vs Freshsuccess
Akita
akitaapp.com
Freshsuccess
freshworks.comSide by side
| Figure | Akita | Freshsuccess |
|---|---|---|
| Price from | $49/mo | — |
| Free plan | — | — |
| Free trial | — | — |
| Open source | — | — |
| Web | Yes | Yes |
| API | Yes | Yes |
| Plans published | 3 | 0 |
| Spec score · Customer Success Software | 8.0 (#4) | 7.4 (#12) |
| Headquarters | Dublin, Ireland | San Mateo, California, USA |
| Integrations | Akita says it integrates with over 100 SaaS applications, including HubSpot, Intercom, Salesforce, Segment, Slack, and Zendesk. | Product usage data can be sent through its JavaScript event library, Segment, or Event REST API; business system data can come through vendor APIs or Freshsuccess APIs. |
| Intended users | Akita describes its platform as a fit for startups and teams beginning their customer success journey. | Freshworks said customer success teams use Freshsuccess to monitor customer health, manage account tasks, and spot churn or expansion opportunities. |
| Support | Akita says help-desk and email support are available Monday through Friday from 9 AM to 9 PM GMT, with in-app feature requests. | Freshsuccess support lists phone numbers for the US, India, UK, and Australia and provides support by email. |
Plans
In their own words
Freshsuccess
Freshsuccess is customer success software described by Freshworks for monitoring customer health, reducing churn, managing renewals and finding expansion opportunities. Its Master Account Record combines customer touchpoints across sales, finance, support, product and marketing. Health scores can draw on product usage, support and billing history, customer feedback and relationship strength; alerts can flag approaching renewals or gaps in customer communication. Success Goals bring together measurable outcomes, metrics, playbooks, tasks and durations, and CSMs or administrators can create them. Analytics supports exploration of accounts and users, customer-segment comparisons and comparisons across time periods. Teams can track account and user details such as metadata, support tickets, NPS, usage events, clicks, time spent and sessions or logins. Product usage data can be sent through a JavaScript library, Segment or the Event REST API; other business data can come through vendor or Freshsuccess APIs. The integration guide names systems including Salesforce, Freshsales, Zendesk, Jira, Stripe and Mixpanel. Freshsuccess is paid, with pricing on request, and listed for web and API. Its official URL currently redirects to Freshdesk rather than providing Freshsuccess-specific details.