Akita vs Mango CS
Akita
akitaapp.com
Mango CS
mangoapps.comSide by side
| Figure | Akita | Mango CS |
|---|---|---|
| Price from | $49/mo | — |
| Free plan | — | — |
| Free trial | — | — |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | — | Yes |
| Android | — | Yes |
| API | Yes | Yes |
| Plans published | 3 | 1 |
| Spec score · Customer Success Software | 8.0 (#4) | 7.6 (#9) |
| Headquarters | Dublin, Ireland | Seattle, Washington, United States |
| Integrations | Akita says it integrates with over 100 SaaS applications, including HubSpot, Intercom, Salesforce, Segment, Slack, and Zendesk. | Mango CS connects with Mango GTM, Mango Billing, Mango Signal, Workspaces, Tasks, and Contracts within MangoApps. |
| Security | Akita says customer data is backed up daily for seven days, HTTP transport uses SSL, and access to hosting infrastructure uses two-factor authentication. | MangoApps states it is HITRUST CSF, SOC 2 Type II, and ISO 27001 certified and signs BAAs for healthcare organizations requiring HIPAA compliance. |
Plans
In their own words
Mango CS
Mango CS manages customer accounts after a sale, covering onboarding, renewals, expansion, and customer health. It shares account records with Mango GTM so pre-sale context can carry into the customer-success handoff. An AE-to-CSM checklist can record discovery notes, technical fit, executive sponsors, pricing terms, and success criteria. Renewal reminders default to 90, 60, 30, and 14 days before contract end, with a configurable cadence. Daily health scores weigh usage, support, sentiment, and contract risk using configurable weights. Expansion candidates can be surfaced from product usage, seat thresholds, champion advocacy, and pricing-page visits from existing customers. Implementation projects track milestones and ownership and connect with Workspaces and Tasks. A read-only AI agent has nine tools for surfacing at-risk accounts, renewal pipeline, expansion candidates, and handoff readiness. Mango CS connects with MangoApps products including Mango Billing, Mango Signal, and Contracts. It requires a license and per-tenant opt-in through the MangoApps account team; pricing is on request.