| Price from | $49/mo | — |
| Free plan | — | — |
| Free trial | — | — |
| Open source | — | — |
| Web | Yes | — |
| API | Yes | Yes |
| Plans published | 3 | 3 |
| Spec score · Customer Success Software | 8.0 (#4) | 7.4 (#13) |
| Company location | Akita identifies Akita Ventures Limited as based in Dublin, Ireland. | RevSetter's demo page says it serves customers globally and is based in North America. |
| Headquarters | Dublin, Ireland | North America |
| Integrations | Akita says it integrates with over 100 SaaS applications, including HubSpot, Intercom, Salesforce, Segment, Slack, and Zendesk. | The homepage names Salesforce, HubSpot, Zendesk, Intercom, Slack, Microsoft Teams, Stripe, ChargeBee, Segment, Mixpanel, Jira, and Zapier, and says it supports 100+ integrations and custom APIs. |
| Intended users | Akita describes its platform as a fit for startups and teams beginning their customer success journey. | The maker presents solutions for customer success leaders and revenue leaders, including retention, adoption, renewals, expansion, and forecasting workflows. |
| Playbooks | Playbooks can trigger predefined workflows based on customer behavior or attributes, create tasks, and send messages from the user's mailbox. | AI playbooks support automated customer onboarding, escalation triggers, and predictive engagement. |
| Product | Akita is a customer success platform that centralizes customer data, activity, and metrics to help teams nurture and retain customers. | RevSetter describes CustomerOS as a customer success and revenue platform that unifies customer success and revenue teams. |
| Support | Akita says help-desk and email support are available Monday through Friday from 9 AM to 9 PM GMT, with in-app feature requests. | The Team plan includes a Help Center and Community, Growth includes enhanced customer support, and Enterprise includes priority support and a dedicated success manager. |
