AlarmOps vs Ember Software

AlarmOps is a cloud-based field service management platform for fire and security companies. It combines job operations, compliance tracking, digital forms, tax integration and customer management. Teams can track jobs from dispatch to completion, including live job status and engineer progress. Engineers can complete job sheets on site using mobile access, and submitted sheets produce branded PDFs. Service contracts can create scheduled jobs on a chosen cadence; SLA tools add per-job countdown timers, automated breach alerts and performance reports by customer or contract.

For compliance, AlarmOps lists 12 pre-built BAFE SP203-1 registers that update when engineers submit job forms. It supports BS 5839 Parts 1 and 6, BAFE SP203-1 Version 8.0.1, and documentation structured for SSAIB and NSI audit requirements. Teams can export registers as audit-ready PDFs and manage version-controlled policies and procedures. Access includes a desktop web dashboard, mobile web and native Android and iOS apps; the iOS app supports offline use. Plans start at £59 a month for Starter, with Professional at £129 a month and Enterprise at £299 a month. A free trial is available, with no credit card required to start.

Ember Software connects office staff, field technicians, and customers for fire inspection and job workflows. Its digital forms are designed for fire inspections and local compliance, and technicians can complete them offline on phones, tablets, or laptops; work syncs when service returns. Office teams can schedule, dispatch, and track technicians from a shared calendar. Inspection deficiencies can be turned into proposals with branded templates and digital customer approval. Billing creates invoices from job data, proposals, labor, and parts, then tracks invoice status. Ember says inspection reports can be sent directly to the AHJ. Its integrations page lists The Compliance Engine, QuickBooks Online and Desktop, Salesforce, Outlook, Sage, IROL, and LivSafe as coming soon. The product is presented for fire protection companies, including owners, service managers, and technicians. It is available on Android, iOS, and the web. Pricing is specified in an applicable subscription order, not listed publicly. Unless an order states otherwise, subscriptions run for 12 months and renew annually unless canceled. Online support is provided from 9 am to 6 pm PT; additional training or support may carry mutually agreed fees.